Manner Monday®: Don’t let this Virus infect your office!

You provide hand sanitizer at every door and soap in all of the restrooms. You encourage employees to work out and to stay healthy. You work hard to keep employees healthy.

But unfortunately there is another virus that is spreading, and if it goes untreated, it too can hurt your bottom line… The Incivility Virus.

A recent University of Florida study found that mistreated people are also more likely to feel as if others are treating them rudely. They then respond with more rudeness, passing on negative emotions like a virus.

According to Trevor Foulk, the study’s lead author, “Rudeness has an incredibly powerful negative effect on the workplace.” The study was published recently in the Journal of Applied Psychology.

Just like secondhand smoke from cigarettes, the study found that disrespect also has harmful side effects. Participants who watched a video of an impolite workplace interaction and then answered an email from a fictitious customer were more likely to be discourteous in their responses than people who watched a video of a polite interaction.

“That tells us that rudeness will flavor the way you interpret ambiguous cues,” Foulk said.

Workplace Incivility can rear its ugly head in many places; there are three basic types:

  • Interpersonal – This might happen when someone doesn’t say thank you after you did something nice for them.
  • Cyber Incivility – sending time sensitive information without giving the recipient a heads up. Not responding to emails. Using abrupt or curt verbiage in emails that leave the receiver questioning the tone of delivery. Without tone of voice, there is unfortunately room for interpretation, and we may end up seeing the sender as being rude.
  • Victimless – this is the ‘leave it for someone else to do’ syndrome. Leaving the coffee pot empty, leaving a paper jam in the copier without trying to fix it or report it, throwing trash ‘close’ the receptacle and not picking it up to put it in the trashcan. Victimless incivility does not have an instant impact on others, but it definitely violates norms and expectations for courtesy.

Civility costs nothing but goes a long way in helping to keep employee moral healthy, and boost your bottom line. Here are a few tips to help cultivate civility in your office:

  • Lead by Example. Management has to be onboard and they have to model civility at all times. If employees see their boss being disrespectful, it sets an underlying tone that the behavior is acceptable.
  • Have a discussion during staff meeting. Have the staff establish the norms and expectations so that everyone is onboard and understands what is expected.
  • No one gets a hall pass. Put your foot down; stop it in its place, especially any recurring offenders. Everyone plays be the same rules, even your favorite ‘rock star’ on the team. If the other team members see that you gave Betty a hall pass because she’s the top salesman – that will only help to perpetuate the incivility virus.
  • ‘Don’t let crazy in the door.’ I heard that phrase one time from Dave Ramsey and I’ve thought about it many times since. Do your due diligence during the interview process. Take the potential new hire out to eat with their significant other and watch closely how they treat that person. Pay attention to how they interact with the wait staff. It’s much easier to find out before you hire someone if they’re disrespectful than after you’ve brought them ‘in the door’.

Continuing Education is a good thing, and Civility Training will help to keep the incivility virus at bay in your office. Please email or call to talk more about how I can offer beneficial training to your team.

Click to Tweet: Civility costs nothing but goes a long way in helping to keep employee moral healthy, and boost your bottom line. http://bit.ly/Incivility

Do you know someone who would benefit from this post?  If so, please share it with them and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post (five years ago – yowzer) that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always – Thanks for reading!
– Carey Sue

incivility virus

Back to ‘Business’ School for Adults; are YOU ready for a great Continuing Education opportunity? The Executive Success Series begins in September.  Research shows that 85 percent of success in the business world hinges on your soft skills, and only 15 percent on your technical skills. Yet many people do not take the time to invest in the most critical part of their professional training, the crucial social skills that enhance your ability to communicate, negotiate, and lead which helps you build relationships and close deals. Are you ready to invest in your 85 percent?
Click here to register now, space is limited!  Registration closes Monday, August 31.

Youth Programs – Start SOON, don’t miss out!
Registration is under way for our 5-12th grade programs that start soon.  Register today!

For more information click on the links below:
5-8th Grade Programs
9-12th Grade Programs
General Information
www.ExpeditionsInEtiquette.com

Did you know we have products available?
We have a few of styles and designs of personalized youth stationery available.  We also have darling place mats that help the little ones in your life get a jump-start on their table manners and make dining more fun.  Here is the link to the shop.

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Business Etiquette, Classes, Etiquette, Manner Monday, Manners

Manner Monday®: Back to School

Summer is over and it’s back-to-school time for the kiddos.

Please take a few minutes to remind the young people in your life how important it is to be aware of their surroundings and how easy it can be to help make the shy, or new, person feel more comfortable; not only during these first few weeks of school, but anytime during the year.  It’s amazing how the simple and easy act of eye contact, a smile, a sincere compliment or kind word can go a long way in making someone feel a bit more comfortable, confident, and welcomed.

They may even end up making a new “best friend”.

Click to Tweet: The simple act of eye contact, a smile, a sincere compliment or kind word go a long way in making someone feel welcomed. http://bit.ly/mmB2S

Speaking of Back to School; are YOU ready for a great Continuing Education opportunity? The Executive Success Series begins in September.  Research shows that 85 percent of success in the business world hinges on your soft skills, and only 15 percent on your technical skills. Yet many people do not take the time to invest in the most critical part of their professional training, the crucial social skills that enhance your ability to communicate, negotiate, and lead which helps you build relationships and close deals. Are you ready to invest in your 85 percent?
Click here to register now, space is limited!  Registration closes Monday, August 31.

If you liked this post, would you mind sharing it with someone else you think might enjoy it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post (five years ago – yowzer) that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

Youth Programs – Start SOON, don’t miss out!
Registration is under way for our 5-12th grade programs that start soon.  Register today!

For more information click on the links below:
5-8th Grade Programs
9-12th Grade Programs
General Information
www.ExpeditionsInEtiquette.com

Did you know we have products available?
We have a few of styles and designs of personalized youth stationery available.  We also have darling place mats that help the little ones in your life get a jump-start on their table manners and make dining more fun.  Here is the link to the shop.

As always – Thanks for reading!
– Carey Sue

Back to School

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Business Etiquette, Classes, Etiquette, Family, Manner Monday, Manners

Manner Monday®: ‘Should I wear Pantyhose?’

Pantyhose, to be or not to be – that is the question… that continually comes up when I’m speaking to Millenials. During a recent presentation, one of the young ladies asked about wearing pantyhose, aka ‘hosiery’, ‘stockings’ to an interview and did I recommend them.

I believe instead of being a rule of Etiquette or Protocol, it has evolved into something much more complicated. 
I personally think it boils down to a number of things:

  1. Before the interview, do some research on the company culture. If the atmosphere is conservative and traditional, then bust out the hose. If the organization is more casual and a bit on the trendy side, I’d say bare legs would be acceptable.
  2. Generational issues; if your Grandmother is a Traditionalist, she would not even consider stepping out in public with bare legs. Stockings are a must for her wardrobe! 
 So if you’ll be with a more ‘mature’ (meaning older) group, then out of respect I would don hosiery.
  3. Are your legs able to stand on their own without the gentle camouflage or support that stockings provide?
  4. Time of year – will your legs have goose bumps and be pasty … Summer – not a problem. Winter, bleh – opt for hosiery.
  5. Flat out preference – Some people feel more confident WITH stockings, other people can’t stand them.

My answer to her in the end was to do a bit of research. As she’s preparing for her interview and researching the company, go ahead and find out what the company culture is when it comes to dress code; and let that be her guide. And if there is any question, it’s best to err on the safe side and slip on some stockings.

After that, I suggested that all of the ladies search the Internet for pictures of the Duchess of Cambridge, Kate Middleton! (Spoiler alert, she often wears hosiery!) I love her sense of style. She’s a great role model for young professional women in so many ways. And I love how she doesn’t have to break the bank to look good. You can easily find Kate’s preferred choice of pantyhose by googling the topic. In case you’re curious, they run about $9US. Sensible, smart and fashionable – she’s a great role model to follow for clothing cues.

Click to Tweet: Kate Middleton is a great role model for professional women looking for clothing cues! #MannerMonday http://bit.ly/ProfDressHosiery

If you found this post helpful, would you mind sharing it with someone else you think might enjoy it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post (five years ago – yowzer) that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always – Thanks for reading!
– Carey Sue

Hosiery

On another note…

Business Etiquette Training Opportunity 
Executive Success Series
Research shows that 85 percent of success in the business world hinges on your soft skills, and only 15 percent on your technical skills. Yet many people do not take the time to invest in the most critical part of their professional training, the crucial social skills that enhance your ability to communicate, negotiate, and lead which helps you build relationships and close deals. Are you ready to invest in your 85 percent?
Click here to register now, space is limited!
Registration closes Monday, August 31.

Youth Programs
Registration is under way for our 5-12th grade programs that start soon.  Don’t miss out – register today!

For more information click on the links below:
5-8th Grade Programs
9-12th Grade Programs
General Information
www.ExpeditionsInEtiquette.com

Did you know we have products available?
We have a few of styles and designs of personalized youth stationery available.  We also have darling place mats that help the little ones in your life get a jump-start on their table manners and make dining more fun.  Here is the link to the shop.

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Business Etiquette, Etiquette, Fashion, Manner Monday, Manners

Manner Monday®: What’s the best way to enter my supervisor’s office?

During the InternOKC event sponsored by the Oklahoma City Chamber I spoke at recently, an intern asked a great question that I thought would be a good topic for Manner Monday.

Q – At work, what’s the best way to enter my supervisor’s office if I need to ask her something? Should I knock, say hello, or just walk on in if I need to speak to them? – Bridget

A – I would start by suggesting you have a conversation with your supervisor and ask her; does she prefer you interrupt when you have questions, or should you make a list and save questions for a specific time during the day. If they rather not to be interrupted, what do they prefer you do if you’re stuck and need their advice to advance on your task at hand. Should you put that task aside and go to a different one, or interrupt them? Having that conversation to establish ground rules will help you to know how best to proceed.

For other coworkers, it’s a bit more of a challenge as you’re not going to have that same conversation with every person in the office. In the world of business, we are all well aware of different ‘interruptions’ during our day.  They consist of everything from that little email ‘chime’ on our digital device, to telephones ringing (or vibrating), and coworkers stopping by for a chat.

A few years ago, my son was in the middle of some serious Lego construction.  He was humming and singing and having a grand time.  In my efforts to keep everyone ‘on schedule’, I was getting ready to start chatting with him to share what was on our ‘to-do’ list for the rest of the day.  Something stopped me in my tracks and I’m so glad it did… I decided my ‘interruption’ could wait, as it was obvious he was focused on the project in front of him.  He ended up working diligently for about 30 more minutes on his creation.  If I had interrupted him, I doubt the creation would have seen the light of day.

No matter the office environment, it seems when we need something, or just want to chat, it’s a matter of urgency and whatever our peers are working on at the time should take second priority. And most of us have the need to socialize, whether it is for brainstorming or just taking a much-needed break.  So often though, we don’t think about our colleagues and the impact it makes on them:  ‘are we interrupting’, ‘are they on a deadline and we’ve disrupted their thought patterns?’

To help answer Bridget’s question, here are some time-tested tips to keep in mind for treating all working spaces (office, cubicle, reception desk, etc.) with respect, creating a more pleasant working environment for everyone:

  • Eye Contact and Body Language speak volumes.  Did your co-worker make eye contact with you and does their body language say come on in?  Or are they politely sayingDoNotDisturb ‘Do Not Disturb’ by their lack of eye contact or body language.  Less eye contact should mean fewer interruptions.
  • If your colleague does not make eye contact and has their head buried, don’t interrupt.  Make a note of what you wanted to ask and come back later. When you do return,
    don’t immediately barge in with ‘I need’; ask if they finished their project.  And maybe even offer, how can you help them?
  • In office environments with cubicles, ‘prairie dogging’ has taken on a meaning of it’s own.  Don’t pop up and peep over the top of your cubicle wall and continue to carry on a conversation with someone.  Act as if the cubicle is an office with walls, and a ceiling, and treat it as such.

Sometimes interruptions can’t be avoided, and that’s understandable. But if they can be kept to a minimum, we’re doing our part to create an office atmosphere that is enjoyable for everyone.

If you found this post helpful, would you mind sharing it with someone else you think might enjoy it and encourage them to sign up to receive Manner Monday?  I would appreciate it! If you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post (five years ago – yowzer) that tells all about it.

Do you have a ‘manner’ or questions you would like to see covered on Manner Monday?  Feel free to send me your thoughts, I would love to hear from you.

As always – Thanks for reading!
– Carey Sue

Click to Tweet: Did your co-worker make eye contact, or is their body language politely saying ‘Do Not Disturb’? #MannerMonday http://bit.ly/supsoff

 

On another note…

Did you know we have products available?
We have a few of styles and designs of personalized youth stationery available.  We also have darling place mats that help the little ones in your life get a jump-start on their table manners and make dining more fun.  Here is the link to the shop.

Business Etiquette Training Opportunity 
Executive Success Series
Research shows that 85 percent of success in the business world hinges on your soft skills, and only 15 percent on your technical skills. Yet many people do not take the time to invest in the most critical part of their professional training, the crucial social skills that enhance your ability to communicate, negotiate, and lead which helps you build relationships and close deals. Are you ready to invest in your 85 percent?
Click here to register now, space is limited!

Youth Programs
Registration is under way for our 5-12th grade programs that start soon.  Don’t miss out – register today!

For more information click on the links below:
5-8th Grade Programs
9-12th Grade Programs
General Information
www.ExpeditionsInEtiquette.com

No comments | leave a comment
Business Etiquette, Etiquette, Manner Monday, Manners

Manner Monday®: Business ‘Thank-You Note’ Blueprint

Thank you so much for all of the kind words and encouragement after last weeks post on #30ThanksIn30Days! I can’t wait to check in with everyone who chimed ‘I’m in’ and see how you’re doing. I dug in one day and caught up on my list and now I’m having fun thinking of notes to send ‘just because’ – what a great feeling! Let’s see if I can keep the momentum going!

The post also prompted a great question from an emerging young professional that I thought was something others might enjoy as well…

Q – I saw your post about writing 30 thank you notes in 30 days and I have a few people I want to send notes to this week. I met a few new people at a networking event and would like to send a thank you note to follow up with them. I want to leave a good impression because I would like to work at their business upon graduation or possibly intern. ‬ ‪Do you have a couple of sample thank you notes that you have done in the past that you would not mind sharing? I am a student and heard you speak at an event last Spring. My goal is to get better at writing thank you letters and having a couple quality examples would help. I admire what you are doing and I am an advocate for a good hand written letter. ‬‪Thank You, ‬Danielle ‬

A – Yeah!!! I’m looking for the applause and party horn emojis from my phone to insert here! (I know they’re not for use in a professional environment, but I’m excited about her question and how she’s taking initiative!) I wrote a post a few years ago, when I was trying to come up with a fun way to encourage the young students I work with to write notes, that may be helpful. You can read it here 4-3-2-1. But let’s dig in a bit more on the topic…

Paper is Important
For starters, make sure you have some professional looking notes. Something plain and simple will do the trick. Save anything too ‘frilly’ for personal notes. The quality of your paper is also important. If you choose something really nice, like Crane, it just feels good in your hands and adds to the receiver’s experience. If you have time, click on this link to learn why Crane paper is so amazing.

Next, grab a good ink pen.
I personally like to use navy ink, and sometimes I even go for gold ink (but ONLY if the situation is right). Some say the blue ink stands out and is more memorable than basic black. Whichever ink color you choose, make sure the ink flows smoothly, doesn’t smudge, and doesn’t skip.

Type it out first.
Now this may sound counterintuitive, but give it a try. We’re used to typing and allowing our thoughts to flow freely. When we immediately start to write out a note – many times we don’t do it because we think, ‘what if I mess up’. By typing out your thoughts, you can cut and paste, reword, and rework your sentences before transferring them by hand to the note. Using this process, I personally get on a roll and end up working on multiple notes in one sitting. Then putting the pen to paper is not so ‘scary’ and it actually turns out to be a fun exercise.

Use their name.
Make sure you use their correct name and write it right. If they go by a nickname or their middle name and you use the wrong name, you’re defeating the purpose of the note, which is to make a connection and build a relationship. Take the time and do your research. If it’s a formal note and you’re addressing a senior executive, I would err on the side of ceremony and address them with the title, Dear Mr. or Ms. Smith. It will show that you value and respect the relationship and the process.

Express the appreciation.
Make sure you write in the present tense. Don’t be wishy-washy and say something like, “I just wanted to write to say that…” Be specific and straightforward. Highlight a point of conversation from the previous encounter, or certain skills you’re thankful the person taught you.

Thank you for taking the time to visit with me during the ABC event and sharing information about your company and career with me. (Adding anything specific they mentioned).

Explain why.
Be specific, don’t exaggerate, and be sincere with any compliments. And don’t bloviate (I love that word)

You can mention how what they shared with you will be beneficial to you moving forward or how you have already researched or applied what they told you. Make sure to maintain your focus on the person you are writing and on their generosity. This isn’t about you.

I researched your company and love the mission statement. I enjoyed reading about how your company has _____________.

Back to The Future
Refer to the past and the future.

I enjoyed meeting you and look forward to seeing you at the next ABC event.

Thank them again and sign off.
I literally end my notes with,

Thanks again.

Sincerely,
Carey Sue

Sometimes, I’ll use something less formal such as ‘cheers’, or ‘regards’. It depends on the person, the situation, and the tone of the note. Pick what feels most comfortable to you.

Make it a Habit.
I find my thank-you note writing goes in stages. I’ll be doing really well, then things get busy and I push it aside for ‘later’. If you make it a habit and schedule the time into your calendar on a regular basis, it will become second nature and will help to build your professional network like no other way!

Is anyone else ‘in’ for #30ThankIn30Days? If so, let me know how it’s going!

Danielle, I hope this helps! I would love to hear an update on the success of your note writing adventure!

If you found this post helpful, would you mind sharing it with someone else you think might enjoy it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  Then leave a comment below with a comment to encourage other young professionals like Danielle about the importance of a hand-written note.

Click to Tweet: Business ‘Thank-you note’ Blueprint: Learn to make a connection and build relationship with your pen. #MannerMonday http://bit.ly/ThkUHow2

As always … Thanks for reading!
– Carey Sue

Thank-you-note-300x199.jpg

 

On another note…

Business Etiquette Training Opportunity –
Executive Success Series
Research shows that 85 percent of success in the business world hinges on your soft skills, and only 15 percent on your technical skills. Yet many people do not take the time to invest in the most critical part of their professional training, the crucial social skills that enhance your ability to communicate, negotiate, and lead which helps you build relationships and close deals. Are you ready to invest in your 85 percent?
Click here to register now, space is limited!

Youth Programs – 
Registration is under way for our 5-12th grade programs that start soon.  Don’t miss out – register today!

For more information click on the links below:
5-8th Grade Programs
9-12th Grade Programs
General Information
www.ExpeditionsInEtiquette.com

 

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Business Etiquette, Manner Monday

Manner Monday®: Finding Time, #30ThanksIn30Days

During a recent Trade Show Booth training I developed for a company that participates in a wide variety of shows throughout the year; the question arose about ‘finding time’ to write business related thank-you notes which prompted me to ‘take a look in the mirror’!

We’re all busy, I totally get it!  I have a list (a growing list) of thank-you notes to write.  For adults, I really think it boils down to psychology… as children we were expected to write thank you notes for gifts; it was a duty, it was an obligation.  If we could change our thinking and look at the art of the handwritten note as an opportunity to show true gratitude, I think it might help us to change gears and get some momentum going behind writing those notes.  Taking just a few minutes out of our day to share with someone how thankful we are for them; yes, it takes time, but think about how it makes the recipient who receives the note feel.  Aren’t they worth our time?

I’ve written about it here, here, and here, and have even shared 4 easy steps to make writing notes a breeze.  My son even gets it.  But yet, am I great at it?  Nope.  I definitely have room to grow in this category!  After the discussion that took place during the training, I decided I need some motivation myself to get working on that growing list of gratitude I’ve been ‘intending’ to tackle.  So I’m going to set a goal, I’m going to start with 30 notes over the next 30 days.  Are you interested, would you like to join me?  Together, lets figure out how to carve out just a few minutes from our day to put pen to paper and show thanks. Hop over to the Facebook page, Twitter, Instagram, Periscope (wherever you want) and put it out there, I’m using the hashtag #30ThanksIn30Days to get the conversation started and to help keep me accountable.  So if you see me over the next 30 days, please don’t hesitate to ask me how it’s going!

Click to Tweet:  Who’s with me? Let’s do this, #30ThanksIn30Days. #ThankYouNotes #MannerMonday http://bit.ly/30ThanksIn30Days

#30ThanksIn30Days

As always, thanks for reading!
– Carey Sue

 

On another note…

Business Etiquette Training Opportunity –
Executive Success Series
Research shows that 85 percent of success in the business world hinges on your soft skills, and only 15 percent on your technical skills. Yet many people do not take the time to invest in the most critical part of their professional training, the crucial social skills that enhance your ability to communicate, negotiate, and lead which helps you build relationships and close deals. Are you ready to invest in your 85 percent?
Click here to register now, space is limited!

 

Youth Programs – 
Registration is under way for our 5-12th grade programs that start soon.  Don’t miss out – register today!

For more information click on the links below:
5-8th Grade Programs
9-12th Grade Programs
General Information
www.ExpeditionsInEtiquette.com

No comments | leave a comment
Business Etiquette, Manner Monday, Manners

Manner Monday®: Benefits of Technology and Face-Time

If you’ve been following Manner Monday for any length of time, you know I’m a fan of unplugging, putting the phone down and engaging in some good old fashioned ‘face-time’. Just as Business, Social and Dining Etiquette all have many layers, so does Electronic Etiquette: Email Etiquette, typing in ALL CAPS, voicemail messages, voicemail greetings, inappropriate social media sharing, you get the picture. And more than likely you’ve heard many spiels on the basic premise of Electronic Etiquette – giving the person in front of you 100% of your attention. We all get it by now. But sometimes rules are meant to be broken. If the use of technology can improve the conversation, solve a problem, or enhance the social interaction, then by all means, bring it into the equation. It’s the blatant disrespect for the person in front of you when you ‘tune in to tech’ and ‘tune them out’ that causes problems and ruins relationships.

So yes, there is a time and a place when the benefits of technology and the new and improved digital ‘face-time’ come in handy. For example during our recent end-of-the-year event for our high school students, we had unfortunate complications with Mother Nature and had to reschedule our formal dinner and ball. Needless to say, I was saddened to find out a couple of our students would not be able to attend the rescheduled event. One of those who had had a conflict with the new date was a senior, who had not missed a formal dinner in the eight years she had been participating in programs with us. So, to make the best of a difficult situation, we decided to turn to technology… Face-Time to the rescue. We were able to give her a glimpse into the evening and let her ‘chat’ briefly with some of her friends. It’s obviously not as good as attending in person, but it sure was a nice alternative to missing it all together.

Click to Tweet:  If tech can improve the conversation, solve a problem, or enhance social interaction – then bring it on. #MannerMonday http://bit.ly/TechFT

Channing Justice FaceTime

On another note…

Have you seen our end of the season video yet?  Thank you to one of our Student Ambassadors, Presley Rhea, for creating the video this year!

And if you’re curious as to why I was verklempt at the end of the video, you can visit this link to read the story: http://bit.ly/SrSpotCT

The highest compliment you can give us is a referral to your friends and coworkers. Please share our registration and contact information with any families you think might be interested in participating in our program.

Each year we build on the previous year as we add to the curriculum.  We have many students who continue with us each season, from our Level 5 (5th grade) program through our Passport (High School) Program.  Our goal with the continuous exposure, and gentle reminders, of the courtesies we teach over consecutive years – is to assist you in raising well-mannered young adults.

  • Continued Exposure:  Just as continued exposure to athletics and school homework reaps rewards; continued exposure to the social skills taught in our program will provide lifelong lessons that will benefit your child throughout the classroom and into the boardroom.
  • Benefits and Rewards:  One of the biggest rewards of our students returning year after year, is the virtual ‘light bulb’ that seems to turn on and stay on; the students are really starting to get it and they are very proud of themselves.  Their confidence is building.  We’ve highlighted some of our graduating seniors on my blog at www.CareySueVega.com/?s=senior+spotlight

For more information click on the links below:
5-8th Grade Programs
9-12th Grade Programs
General Information
www.ExpeditionsInEtiquette.com

As always, thanks for reading!
– Carey Sue

No comments | leave a comment
Business Etiquette, Etiquette, Manner Monday, Manners

Manner Monday®: Treating Others Like A Dallas Cowboys Cheerleader

I was recently at the Dallas Love Field airport, getting ready to board the same flight as a small group of 10 Dallas Cowboys Cheerleaders. It was obvious who they were as they all had matching Cowboy Cheerleader logo luggage. They were beautiful young ladies. They were dressed respectfully, and they had flawless hair and makeup. They looked camera ready, which I think I’ve heard is part of their contract. If I haven’t already painted a good enough picture for you, I’m sure you can imagine it was definitely fun people watching in the waiting area. Between the grown men and women who were literally tripping over themselves as they walked by, turning to get a better look, to the sweet young girls who were looking up to the Cheerleaders with huge smiles.

What I really loved about the whole process was how the Cheerleaders stopped and put their technology away and would give each little girl 100% of their attention and focus and ask the little girl questions as if she was the star. The exchange always ended up with the parent getting a picture of the young girl with her new BFF’s.

I’m sure the Cheerleaders receive extensive training on how to act in public, but it was reassuring to see the interaction and what appeared to be their genuine interest in each person who approached them. They didn’t seem putout or annoyed, they truly acted as if it was their pleasure to accommodate the interruption.

For all of the negative stereotypes that are associated with the beauty behind the Cheerleader image, it was definitely enjoyable to watch how poised and professional these young ladies were. I’m thinking the training they’re receiving behind the scenes, as a Cheerleader, will serve them well into the next phases of their professional careers.

It all was a good reminder for me to treat the person I’m interacting with as if THEY were a Dallas Cowboys Cheerleader.

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Click to Tweet: Treat the person you’re interacting with as if they were a Dallas Cowboys Cheerleader! #MannerMonday

 

In Other News…

I’m hosting a Free Webinar to learn more about our programs.  Do you know someone who may be interested? They can register for the free webinar that will take place Tuesday, April 14, by clicking on the button below. We only have a limited number of ‘seats’ so please sign up now!:Reg for webinar

During the webinar, I will go into detail about all of our programs for our:

  •  5-8th grade programs
  •  9-12th grade programs
  • Adult Business Training
  • How the classes are setup
  • The M/F ratios
  •  And much, much more!

If you have a specific question you would like answered during the webinar, please feel free to shoot me an email via the ‘contact us’ form and I’ll make sure to include it. We’ll also have time at the end of the live webinar for Q&A, so no worries if you don’t have a question now.

AND if for some reason you’re not able to make it to the live webinar, please go ahead and register anyway, we will send a recording of the event out to everyone who registered so you can watch it at your convenience.

 

As always, thanks for reading!
– Carey Sue

 

 

 

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Business Etiquette, Etiquette, Fashion, Manner Monday, Manners

Manner Monday®: April Fools Day

I did a segment with Channel 4 on April Fools Etiquette for the Family and the Office.
We don’t have the video available, but here is the transcript:

AprilFoolEtq

Q – When do kids think a prank is good fun, and why do parents need to tread carefully from the start?

A – Parents REALLY need to tread lightly, we need to set good examples of what’s acceptable and what isn’t.

This is a great time and opportunity to have a conversation with your kiddos about pranks and practical jokes.

Ask them what they think is appropriate, then you can guide the conversation and point out that what they think may be funny, may actually be mean or offensive to others.

 

Q – It seems a lot of families have a ‘prankster’ who goes a bit too far? What’s going on with this person?

A – Do you see a pattern occurring?
Are they pulling the pranks as a way to get attention?
What is the motive behind the prank?
Is the prankster well-meaning, but ends up getting excited and over-zealous?
Or is their intent to see how far they can push the limit or boundaries?
Determine the motive before taking action.

 

Q – So how do you talk to a serial prankster – and still feel like you can sit down together next Thanksgiving?

A – If you do see a pattern occurring, it’s important to point it out and make sure the person realizes what they’re doing.

Explain the unintended potential consequences of their behavior: How is it affecting his reputation?

He may think it’s funny, but others think of him as annoying, ignorant, prejudiced or narrow-minded. Make sure to point out the impact of the pranks on others; people may be avoiding him and not want to be around him.

 

Q – Now lets talk about Office Pranks. What are the three elements to avoid at all cost?

A – Humor that falls into the category of sex, race, or religion does not belong in any office, period.

As an adult, playing a few pranks in the office can lighten the mood and bring some fun and excitement into the workplace.  On the other hand, it can cause stress, create unnecessary problems, breed animosity and cut into productivity.

If you like to get into the spirit of the day and you’re busy scheming and planning the perfect prank, ask yourself  “how would I feel if this joke were played on me?”

Many pranks may seem funny to you, but fall into the gray area and need to be administered with extreme caution. Everyone needs to be aware that what is funny to one person, can be offensive to another.

 

Q – Lets continue on the theory that a good laugh is a good moral booster in the workplace. What else should you keep in mind?

A – Make sure to be a good role model and keep your pranks good-natured and squeaky-clean. And if a coworker does take something personal or the wrong way, simply stop, apologize and don’t argue that it was funny or that they lack a sense of humor. Apologize, clear the air, and move forward.

Also, keep in mind the timing of your prank.  It may be April Fools Day on the calendar, but if you’re timing is wrong and if your prank is unprofessional – you may end up being the Fool.

 

 

 

In other news…

Spring Special Registration Discount is available
Registration Information for 5th-8th Grades for 2015-2016 Season

Registration Information for 9th-12th Grades for the 2015-2016 Season

Multi-Season Discount
You’ve asked and we have listened!  We now offer a multi-sesason discount to families who would like to register a child for three consecutive years in the program.  As each season builds on the previous; maximum benefits are achieved by continued exposure for a minimum of three years (many students participate for 8 consecutive years).

As always, thanks for reading!
– Carey Sue

 

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Business Etiquette, Etiquette, Family, Manner Monday, Manners

Manner Monday®: Is it rude to cut my salad with a knife?

Q – ‘We were told today at lunch that it is poor manners to cut a large chunk of lettuce in a salad. We were quite surprised. Is this true?’ – Linda

A – First off, I hope that it was told to you in conversation and not directed towards you as if you were breaking the law. If the latter is the case, then the person correcting you would be creating a much bigger etiquette violation than anyone who may be using a utensil ‘incorrectly’.

To answer the question, this is actually an ‘old-school’ rule that really no longer applies. Old-fashioned knife blades were made from steel or iron and they had a tendency to react with vinegar or citrus juice in the dressing, the knives also had a tendency to discolor/brown the edges of cut lettuce; hence the utilitarian need for the rule.

This is one of the numerous ‘old-school’ rules that continue to get recycled but don’t really apply. Plus, can you imagine tacking the trendy ‘wedge’ salad without a knife? Today it boils down to courtesy and respect versus usage of fork and silverware. As long as you don’t look like a Neanderthal at the table, you’re good!!!

Tweetable: Dining Etiquette boils down to courtesy and respect versus usage of fork and silverware. Just don’t look like a Neanderthal! #MannerMonday

Wedge Salad

 

 


In other news…

Spring Special Registration Discount is available
Registration Information for 5th-8th Grades for 2015-2016 Season

Registration Information for 9th-12th Grades for the 2015-2016 Season

Multi-Season Discount
You’ve asked and we have listened!  We now offer a multi-sesason discount to families who would like to register a child for three consecutive years in the program.  As each season builds on the previous; maximum benefits are achieved by continued exposure for a minimum of three years (many students participate for 8 consecutive years).

As always, thanks for reading!
– Carey Sue

 

No comments | leave a comment
Business Etiquette, Etiquette, Family Dinner, Manner Monday, Manners