Manner Monday®: Social Kiss Etiquette

Today’s Manner Monday answers a reader’s question about the Social Kiss…

Q: Can you share some rules & etiquette on greeting others with a kiss on the cheek?  At community social events I often bump into acquaintances that give a kiss; I’ve learned to not be surprised, but am not sure how to reciprocate. Do I give an actual kiss on the cheek or just touch cheek to cheek & making a kissing sound?  Also, how do I know if the person is just going to kiss one cheek or both? Thanks for your help! – Marni

A: When I was a Cruise Director working on cruise ships in Europe, the Social Kiss was a common occurrence when greeting friends and colleagues at each port. We created some pretty amazing friendships with port agents and tour operators we would see on a regular basis. Each greeting was always a warm and friendly kiss on the cheek accompanied by a brief hug. Sometimes it would be one kiss; sometimes two, three or four. I quickly learned that region dictated the number of kisses. The social kiss never felt invasive or flirtatious, it was always a sincere and genuine greeting that made me feel like a life-long friend.

Fresh off a contract in Europe, I was back on American soil (in Oklahoma), and I’ll never forget the awkward situation I created. After being accustomed to the social kiss, I ran into a male (married) friend whom I promptly greeted with a kiss on the cheek. I’ll never forget his body language – I could tell he had no idea how to process or react to the greeting. So I quickly did some back peddling, apologized and said I need to get back to the customary American greeting of a handshake.

The Social Kiss has been gaining momentum in the States. I believe this has much to do with to the advancements of technology and social media and the fact that we’re more and more becoming a multi-cultural society. And not to mention – we see it frequently on reality TV shows.

So how do you handle the social kiss?

Be a detective: you have a bit of investigative work to do with reading the other persons body language and social cues. In a professional situation – I would still opt for the handshake, which is always going to be your safest bet.

puckerup No need to pucker up: a social kiss consists of gentle cheek-to-cheek contact. You do not make contact with your lips to their cheek; no saliva or lipstick should make a landing. The majority of cultures who participate in this greeting start with right cheeks, just like a handshake – you shake with the right; you kiss the right cheek first. And no need for the ‘muwah-muwah’ sound (unless you’re with REALLY close friends, then it’s sometimes just fun to do).

No thanks: And if you’re uncomfortable with the social kiss, you can usually be successful in warding one off by offering a handshake before the other person has the opportunity to come in for the kiss.

If you are traveling outside of the States or doing business with someone from another culture, one of my favorite resources is “Kiss, Bow, or Shake Hands”. They have a series of books that dig into international business etiquette, practices, and cultural cues. And cover everything from body language and hand signals, to who makes decisions and how to make a proper greeting for each culture.

Click to Tweet:  How do you handle the Social Kiss? #MannerMonday http://bit.ly/SocKiss

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

Thanks for reading… Kiss, Kiss!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

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Business Etiquette, Cruise Ships, Etiquette, Manner Monday, Manners

Manner Monday®: Politics in the Office

Have you heard? We have a Presidential election coming up in November.  Yes, unless you’ve been hiding under a rock or living on a deserted island, you’re probably already sick of hearing about the November Election… annnndddd it’s only April.

Paula Burkes with the Oklahoman recently asked my two cents for her article ‘Mind Your Own Business: Is it smart to talk politics at work?

Hop on over to their website to catch the full story … it might just keep you out of hot water with your colleagues!

Click to Tweet: ‘Liking’ a political candidate’s Facebook page is the new-tech version of the political yard sign. #MannerMonday http://bit.ly/OffPol

politics

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Etiquette, Manner Monday, Manners, Media

Manner Monday®: April Fools’ Day Jokes and Pranks

Last year I did a segment with Channel 4 on April Fools’ Day Etiquette for the Family and the Office.
I don’t have the video available, but here is the transcript:

AprilFoolEtq

Q – When do kids think a prank is good fun, and why do parents need to tread carefully from the start?

A – Parents REALLY need to tread lightly, we need to set good examples of what’s acceptable and what isn’t.

This is a great time and opportunity to have a conversation with your kiddos about pranks and practical jokes.

Ask them what they think is appropriate, then you can guide the conversation and point out that what they think may be funny, may actually be mean or offensive to others.

Q – It seems a lot of families have a ‘prankster’ who goes a bit too far? What’s going on with this person?

A – Do you see a pattern occurring?
Are they pulling the pranks as a way to get attention?
What is the motive behind the prank?
Is the prankster well-meaning, but ends up getting excited and over-zealous?
Or is their intent to see how far they can push the limit or boundaries?
Determine the motive before taking action.

Q – So how do you talk to a serial prankster – and still feel like you can sit down together next Thanksgiving?

A – If you do see a pattern occurring, it’s important to point it out and make sure the person realizes what they’re doing.

Explain the unintended potential consequences of their behavior: How is it affecting his reputation?

He may think it’s funny, but others think of him as annoying, ignorant, prejudiced or narrow-minded. Make sure to point out the impact of the pranks on others; people may be avoiding him and not want to be around him.

Q – Now lets talk about Office Pranks. What are the three elements to avoid at all cost?

A – Humor that falls into the category of sex, race, or religion does not belong in any office, period.

As an adult, playing a few pranks in the office can lighten the mood and bring some fun and excitement into the workplace.  On the other hand, it can cause stress, create unnecessary problems, breed animosity and cut into productivity.

If you like to get into the spirit of the day and you’re busy scheming and planning the perfect prank, ask yourself  “how would I feel if this joke were played on me?”

Many pranks may seem funny to you, but fall into the gray area and need to be administered with extreme caution. Everyone needs to be aware that what is funny to one person, can be offensive to another.

Q – Lets continue on the theory that a good laugh is a good moral booster in the workplace. What else should you keep in mind?

A – Make sure to be a good role model and keep your pranks good-natured and squeaky-clean. And if a coworker does take something personal or the wrong way, simply stop, apologize and don’t argue that it was funny or that they lack a sense of humor. Apologize, clear the air, and move forward.

Also, keep in mind the timing of your prank.  It may be April Fools’ Day on the calendar, but if your timing is wrong and if your prank is unprofessional – you may end up being the Fool.

Click to Tweet: It may be 4-1 on the calendar, but if timing is off or you’re unprofessional – you may end up the Fool. #MannerMonday http://bit.ly/4-1Fool

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Etiquette, Family, Manner Monday, Manners, Media

Manner Monday®: Work and Cell Phone Etiquette

Channel 4 (KFOR) in Oklahoma City asked me to weigh in on work and cell phone etiquette.  Here is the transcript from the segment:

Q: It’s been creeping up on us for years… phones are never out of sight in the workplace. Is it practical or expected to ‘put them away?’

A: When we’re working, we really need uninterrupted time for creativity to flow and to get into the zone for the project. Setting aside our smart-phone for periods of uninterrupted time is extremely beneficial. I am seeing more and more stories pop up about how much happier and productive people are who set healthy boundaries and put their devices away for periods of uninterrupted time.

Q: So let’s talk about some ground-rules for smart-phones…

A: Basic smart-phone etiquette dictates that we should give the person in front of us 100% of our attention, not the device in our hands. I call it ‘old-fashioned Face-Time’

  • During meetings or when meeting with clients, put phones away. Most all smart-phones now have automatic responses you can send to notify others ‘you’re in a meeting’ or that you will ‘call them later’.
  • Turn off the volume. Cute ring tones or songs really aren’t ‘cute’ to anyone else.
  • Old-school telephone rules still apply to our new smart-phones; no calls (texts, etc.) before 9:00am or after 9:00pm.

Q: Is it ever ok to bring your smart-phone into the office bathroom?

A: Yikes. Privacy please. It’s more than awkward when you hear a toilet flushing in the background of phone call. Consider that part of your healthy ‘uninterrupted’ time of separation from your phone. Plus, do you really want to take the chance of dropping your phone?

Q: How about the business lunch? When is it ok to answer texts while dining with someone… and should you excuse yourself from the table when taking a call?

A: During a Client lunch – your focus should be on the client. When you have your device out, your sending the signal that the other person is not as important as what might come through via your technology. If you need your device to take notes – that’s perfectly fine, just let the other person know that’s what you’re doing.

And we all know emergencies arise such as sick kids, babysitters, or even a work deadline – people understand, tell them upfront you may need to take the call, they get it. Then excuse yourself from the table and return as quickly as possible.

If you’re having lunch with your peers – a quick peek to make sure the boss isn’t texting is one thing, carrying on a separate side conversation is another.

You might try the fun game of phone stacking: everyone places his or her phone in a stack in the middle of the table, whoever touches theirs first, picks up the tab for the group.

Q: Because phones are now extensions of ourselves… how do we send a message that we’re ‘not in the office’ when we leave work? Is it ok to ignore work emails and office texts when you’ve left for the day?

A: Have conversations with coworkers and clients, set boundaries, and manage expectations. I think we’ve reached a saturation point and people are trying to do a better job of balancing family and work. It’s ok to say I’m not answering my cell phone or responding to messages after a certain time, that’s my family time. I think people respect and admire that!

Click to Tweet: Work and Cell Phone Etiquette Q&A #TechEtiquette #MannerMonday http://bit.ly/wkcelletq

IMG_9400

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Etiquette, Manner Monday, Manners

Manner Monday®: Travel and Transportation Etiquette

March Madness makes most people think ‘basketball’, but for those of us with kiddos in school, March Madness has a whole different definition, Spring Break travel!  If you’re headed out on a family trip, take a few minutes to share some tips with your family to help them be gracious travelers.  Point out the good, the bad, and the ugly and have conversations.  One of these days they’ll be heading out on their own and you want to make sure they have the tools to be good travelers… not ‘tacky tourists’..

For the frequent flyer, you may know the rules of Airplane and Travel Etiquette inside and out!  But for families who don’t fly on a regular basis, airline travel can be a bit overwhelming and it can add undo stress to the family vacation.  Don’t let the stress override your end goal of relaxing and having fun.

Here are a few of the things you may encounter during your trip and some tips to help you navigate them comfortable and confidently.

Escalators and Moving Sidewalks
Think of moving sidewalks and escalators as a highway. Slower traffic (standing) in the right lane, faster traffic (walking) in the left lane. When driving on a highway, if you stop in the middle of the rode, you create a traffic jam, or worse, an accident… same thing happens on people movers. Add to the mix, people pulling luggage, pushing small children in strollers, the elderly who may be feeling unstable… you get the picture. When you step off the escalator or moving sidewalk, if you need to get your bearings before moving on, make sure you step aside completely clear of traffic to alleviate an accident.

Also, it’s always a good idea to “hold on”, you’d hate to lose your balance and create the domino effect down the escalator.

Trams
Just like an elevator, you need to wait for those exiting to clear the doorways before you start to enter.  Everyone is in a hurry, and everyone wants to be the first off – but everyone also needs to get onto the tram.  As you enter, move towards the back to make way for the others.  Once you find your spot, “hold on”.  Not only will you need to hold on to the pole to secure yourself, but you also need to hold on to your personal effects, those little trams can fly… sending your carryon on a little journey of its own!

Carry On Bags
If you’re carrying on your luggage and have more than one bag, take time BEFORE you board the plane to organize your bags.  Determine which one will be your ‘below bag’ and which will be your ‘above bag’.  The ‘below bag’ goes under the seat and should contain items you’ll need during the flight such as water, technology, medicine, etc.  The ‘above bag’ contains everything else that’s not needed during the flight and can be stored overhead.

Don’t be a ‘bin hog’.  Keep your bag to a manageable size.  Don’t overstuff it – you know how big (or should I say little) those bins are! (If you’re traveling for the first time and do not know the size – you can look at the requirements on the airlines website.)

Who gets the armrest?
Technically the person in middle seat gets the short end of the stick all the way around, so let’s at least give them the arm rests!  If we look at it logically, the outer seats both have the outside armrests and space to lean into.  Again, the person in the middle seat is stuck with no place to go – so let’s cut them some slack.  Look at it as the consolation prize for being stuck in the middle.

Sleeping Seatmates
There’s not getting around them – literally.  If you try, you’ll find yourself in a very awkward position mid-straddle when then wake up!  Gently nudge them and say ‘excuse me’.  They’ll understand – it’s part of travelling.

Chatty Cathy
If you’re not in the mood to talk, put on the ear buds and plug in.  Or open a book and read.  If your seatmate keeps trying to talk to you, you can gently say something like ‘I would love to visit, but I’m in the middle of this book and am trying to finish it during this flight’.

And who knows, maybe you need to engage in the conversation, you may learn something, or meet someone new and it might be well worth the ‘interruption’.

Dress Code
Gone are the days of dressing up to travel, but some travelers have taken dressing down to a whole new level.  Please leave the pajamas and house-shoes at home.  You can still be comfortable and look respectable.  And if you feel like kicking off your shoes in flight – make sure you’re wearing clean socks that are ‘odor free’.  One time on an overseas flight, I had to endure a seatmate who not only kicked off her shoes, but proceeded to prop her bare (stinky) feet up on the headrest in front of her.  Needless to say, I lost my appetite during that flight!

Kids and travel
Having a child myself, I know traveling can be a bit of a nightmare when they’re toddlers: and as a parent, we do just about anything possible to keep the little tykes entertained, so they don’t ‘entertain’ the other travelers.  Unfortunately though, we get so caught up in keeping Junior occupied, that we sometimes forget we may be ‘occupying’ our neighbor’s space as well.  If you take along technology, don’t forget the headsets/ear buds.  If they’re playing games and don’t have their ear buds in – turn the sound off.

I recently stumbled across a great little accessory we use when traveling, it’s a ‘splitter’ attachment to allow access for two sets of headphones to be plugged into one device.  This little gadget has worked wonders on long trips as we can watch a movie, or listen to music, together and it helps to keep us from ‘disturbing the peace’.

It’s all in the ‘tude
Keep a positive attitude!  Things happen, fights get delayed, and people get cranky.  If you keep a positive attitude – you’ll get much farther.  The old saying ‘you catch more flies with honey’ is a great rule of thumb to remember when the situation gets sticky!  Being nice may be the difference of getting on that overbooked flight vs. being stuck in the airport with the other sourballs that were yelling at the gate agents!

A friend who frequently travels for business shared this commercial.  As he mentioned in the post, ‘this about sums it all up perfectly for me….Its not about the advertisement – just what’s going on around her.’

Click to Tweet: Tips and tools to help teach your kiddos how to be good travelers… not ‘tacky tourists’ #MannerMonday http://bit.ly/travetq

If you are traveling through airports this Spring Break, have a great vacation!

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Etiquette, Family, Manner Monday, Manners

Manner Monday®: Text Etiquette

I recently sent one of my best friends a text at 11:30pm.  I was surprised when she responded as she and I are complete opposites when it comes to our most productive hours – I’m a night owl, she’s an early bird.  When she texted me back, I replied with ‘what are you doing awake?’  Her answer, ‘responding to your text’.  Oops.  I obviously woke her, when I had intended for her to read the message the next morning once she was awake.  Yikes.  She politely offered to continue the conversation at 5:00am. :-/

When making a phone call, traditional ‘old-school’ telephone manners dictate that one should never call too early in the morning or too late in the evening.  A good rule of thumb to follow when placing calls to someone’s home is:  wait until after 9:00 a.m. and before 9:00 p.m. during weekdays.  On weekends, extending extra courtesies by not calling someone before 10:00 a.m. is always a thoughtful gesture.

As we all know, advancements in technology have blurred the lines when it comes to telephones and working environments.  It’s hard to determine if someone’s phone number is his or her office phone number or a residential home office, and it seems everyone is (or appears to be) accessible 24/7.   And landline phones are quickly becoming extinct as smartphones have rapidly become the norm.  When talking about this subject with our younger students, they look at me in disbelief and say, ‘does anyone really still use a landline phone?’

So now we’re faced with new issues:  texts/calls at strange hours.  I’m guessing that many of us have been the guilty party {raising hand here} as well as the victim to this circumstance.  Personally, we’ve lost count of how many texts/calls we have received at the most bizarre times:  1:00 a.m., 4:45 a.m., 5:30 a.m., just to name a few.  I’m thinking the ‘traditional telephone manners’ aren’t too far off base and still apply even as technology advances.

Click to Tweet:  ‘Old-school’ rules still apply to modern tech; don’t text/call before 9am or after 9pm. (Note to self!) #MannerMonday http://bit.ly/Txt-Etq

Do you know someone who would enjoy this post?  If so, please share it with them and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always, thanks for reading!
– Carey Sue

old phone


In other news….

Early Bird Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $100 by registering now for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program
Our High School events have begun!

  • Click Here to access more information and to access the Passport (9-12th Grade) Program registration online.

Important Note
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

 

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Business Etiquette, Etiquette, Manner Monday, Manners

Manner Monday®: Martin Luther King Junior Day

Here are some words from previous MLK posts that I thought were worth repeating:

Martin Luther King (b1929), in 1964 became the youngest person to receive the Nobel Peace Prize.  The prize was awarded to him for his efforts and advancements to end racial segregation and discrimination, by way of civil disobedience and other nonviolent means.  That’s pretty good headway for a 35 year old.  We are all only left to wonder what he could have accomplished had he made it to his 40’s and beyond.

I’m thinking it’s pretty safe to say that one of the characteristics that led him to his power was one of respectfulness.  By treating everyone with the same respect we wish to be treated, we can strive to be respectful and civil towards others in all of our actions.  Sometimes we may fall short, but remembering one of his famous quotes, “The time is always right to do what is right,” may help us on our journey.

Taking a look at Dr. King’s famous “I have a dream speech”, the following line is pretty powerful (OK, I know the whole speech is powerful, but bear with me):

“I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin, but by the content of their character.”

A person’s character is critical.  No matter how successful one gets in life, his or her character is one of the few things they will not be able to “out-source” to someone else to “increase the bottom line” or “make it happen”.

Click to Tweet: No matter how successful one gets in life, character is not something you can “out-source”! #MannerMonday http://bit.ly/MLKcharacter

Take a few minutes today to visit with a young person in your life about “character” and how important it is everyday to consistently make smart choices and good decisions.

As we all know…the good, the bad and the ugly: those choices and decisions stick with you for a lifetime!

Do you know someone who would enjoy this post?  If so, please share it with them and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always, thanks for reading!
– Carey Sue


In other news….

Early Bird Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $100 by registering now for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program
Our High School events have begun!

  • Click Here to access more information and to access the Passport (9-12th Grade) Program registration online.

Important Note
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

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Business Etiquette, Classes, Etiquette, Manner Monday, Uncategorized

Manner Monday®: Gym Etiquette

Is heading to the gym on the list of your New Year resolutions?  If so, the ‘regulars’ at the gym want to remind those of us who are getting back into the swing of things (as I dust off my sneakers) a few of the do’s and don’ts

Do Keep it Covered – Not only is dressing appropriately important for the everyday life and the workplace, it’s equally important to be dressed suitably for the gym.  ‘Too little’ cover provides ‘too much’ skin for your fellow gym patrons to feel comfortable.

Do Keep it Clean –  That infamous sign you see posted in various places, ‘Your mother doesn’t live here’, is what immediately comes to mind.  Clean up after yourself!  Who wants to work out on a piece of equipment that has pools of sweat lingering?  Wipe down the equipment and make it presentable, just as you would like to find it yourself!  Along with the above-mentioned sign, another childhood flashback ‘pick up your room’ comes to mind.  Don’t forget to leave your equipment in a neutral setting, put the extra weights back in their proper storage area before heading to your next station.

Do Keep it Quiet – Please do yourself, and everyone in the gym, a favor and turn your ringtone to silent.  It’s very distracting to hear a ringtone going off while you are focusing energy on your workout.  And for those of you who still use your smartphone to actually ‘talk’, step outside or away from the gym floor while you carry on your conversation.

*Don’t use a machine as a couch – Sitting on a machine scrolling through your social media feed while someone else is waiting to use that piece of equipment will not win you friends.  If you need to take a break between reps, we get it… but don’t get caught up with your phone and forget why you’re at the gym.

Don’t forget to Eat – Even though you may be trying to lose weight, you don’t want to pass out during the process.  Make sure you eat something before heading in for your workout.

Don’t Stink up the place – Sweating and perspiring are great, stinking is not.  Clean out your dirty closes from your gym bag as soon as you get home and restock it with clean and fresh gear.  Don’t forget the deodorant but leave the cologne or perfume for ‘date night’.

And of course, do be patient with the newbies (raising hand here)… they may end up being a regular… OR a new client or colleague!

Click to Tweet: #GymEtiquette: Don’t Stink up the place – Sweating and perspiring are great, stinking is not. #MannerMonday http://bit.ly/gymEtiq

treadmill

Do you know someone who would enjoy this post?  If so, please share it with them and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always, thanks for reading!
– Carey Sue


In other news….

Passport (9-12th Grade) Program
Our High School events begin Thursday, January 14!

  • Passport (9-12th Grade) Program registration online via:  https://www.expeditionsinetiquette.com/youth/programs/high-school

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs.  Please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

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Business Etiquette, Etiquette, Manner Monday, Manners

Manner Monday®: Q&A

My goal with my career is to help others.  I love answering questions and helping people solve some of those pesky little questions that may be lingering in the back of their mind. Over the holiday break, I had a couple of people reach out with various Q’s so I thought I’d share the A’s with you.  As I tell students all of the time, ASK questions, if you have a question – there’s a pretty good chance someone else wants to know that answer too!  Do you have a question you’d like to ask?  Please let me know!

Q – Should one write a thank you note for hostess gifts received when hosting a dinner or party?
A – No need to write a thank you note for a hostess gift (unless it’s something over the top and really extravagant).  Technically their hostess gift is a ‘thank you’ to you for hosting them.   A text message would work in the situation of acknowledging something more than an ordinary or common hostess gift.  (I know, don’t faint, I said ‘text’), you don’t want to create a never e cycle of thank-you notes.

Q – Why do people cross out their names printed at the top of formal stationery? Am I supposed to be doing that?
A – This is an ‘old school‘ tradition and I RARELY see it done today.  There are a couple of thoughts behind the practice.  One is that the note is actually coming from the writer and not their assistant or secretary.  Another idea is that the mark shows a personal touch that the sender considers you a close friend versus an acquaintance.  It’s totally up to you if you want to engage in the practice.  It would be a nice touch when responding in writing to friends who have already demonstrated the practice and understand the meaning.

Q – I have a question about cards and envelopes. When stuffing a card into the envelope, should the card face the front or the back of the envelope?
A – This question takes me back to high school and the three years of ‘Typing 1’, ‘Typing 2’, and ‘Office Practice’ – which also reminds me to thank my mother for making me take the classes (showing my age here with those course titles!)  The card should face the ‘back’ of the envelope. So when the recipient opens the envelope, the note/card is right side up to them (see the picture below).

FullSizeRender

Do you know someone who would enjoy this post?  If so, please share it with them and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always, thanks for reading!
– Carey Sue


In other news….

Passport (9-12th Grade) Program
Our High School events begin Thursday, January 14!

  • Passport (9-12th Grade) Program registration online via:  https://www.expeditionsinetiquette.com/youth/programs/high-school

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs.  Please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

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Business Etiquette, Classes, Etiquette, Hostess Gifts, Manner Monday, Manners

Manner Monday®: Holiday Tipping Tips

Do you find yourself asking how much you should spend when spreading Holiday Cheer to service providers? It can be a bit overwhelming when you start making the list of all of the people who not only make your life easier, but also those who help you, take care of you; everything from day care providers, housekeepers, and pet groomers, to hair stylists and personal trainers. And modern times bring new categories to that growing list; personal assistant/errand service, eyelash care, nail tech, and don’t forget the technology ninja who makes sure your home office stays online! After all, they are the people we rely on throughout the year.  To help you navigate the process, Paula Burkes with the Oklahoman asked me a few questions, so I put together some guidelines to help you show your appreciation.

Q: So who SHOULD I tip?

A: When thinking through who should be on your list, start with the suggestions above and then add to it any other people who you think deserve a special thank-you. If you think about the word ‘gratuity’ it’s very similar to ‘gratitude’. Which service providers do you need to show gratitude to for helping you throughout the year?

Q: Is there anyone I SHOULD NOT tip?

A: Yes, you do not need to tip you banker, attorney, doctor/dentist, or financial planner. These types of professionals don’t rely on gratuities. Also, steer clear of tipping your kiddos teachers in cash; you don’t want it to look like you’re bribing them for good grades!

Q: Ok, I’ve made my list, how much should I tip those on it?

A: How much glee do you consistently spread throughout the year?  For example, your Hairdresser, do you tip them well on a regular basis? If so, maybe consider something a little more creative for the Holidays. Of course cash is always a great gift, and always appreciated. Or, you could opt for something a bit more creative.  More than likely you’ve spent enough time with them to have a pretty good idea what some of their favorite things are, or the things they enjoy doing like going to the movies.  You could get them a gift card to their favorite restaurant or to their favorite movie theater.

Q: What if money is tight this year; can I cut back on tips?

A: Be careful and think through your gifts, you don’t want to avoid giving a gift to someone you’ve historically gifted – that might send the wrong message.  Instead you can still give something, but maybe a bit scaled down.  Then make sure you include a sincere handwritten note focusing on why you are grateful for them.  More than just ‘thank-you’, share with them why are you thankful – be specific.

Q: What’s the best way to give them the gratuity?

A: I like to be creative in the presentation. If you are planning to give cash, swing by your local bank and get new, clean, crisp bills.  If you’re giving gift cards, wrap them and add a nice bow.  If you’re writing a note, use nice paper and a good pen.  Taking the time to make an attractive presentation is just another part of showing how much you care – you’ve thought through the process, and didn’t just hit the drive thru on your way to see them.

Here are a few possible categories of service providers and recommendations on ‘how much’ to tip.

Those who help with your Children:

  • Babysitter – 1 nights pay, plus a small gift or note from your child.
  • Day Care provider – $25/75, plus an optional small gift.
  • Teacher – $10/20 gift cards make great teacher gifts anytime of the year!
  • Pet groomer (your other child) – one service fee.

Those who help with your Home:

  • Housekeeper – up to one week’s pay, plus an optional small gift.
  • Letter Carrier –  gifts up to $20 in value; they are not allowed to accept cash.
  • Handyman – $15-50
  • Technology Ninja – $20-50 if they make regular visits to your home office.
  • Yard/Garden Worker – $20-50
  • Trash/Recycling worker – $10-30

Those who help ‘you’ take care of ‘you’:

  • Personal Trainer – One session
  • Personal Assistant / Errand service – $20-50, possibly more depending on how much and how often you rely on their services (up to one month of fees).
  • Hairstylist – cost of haircut or service.
  • Nail Tech – cost of one service.
  • Eyelash Care – cost of one ‘fill’.

Click to Tweet:  #TippingTip: if you are planning to give cash, swing by your local bank and get new, clean, crisp bills. #MannerMonday http://bit.ly/TpngTps

Do you know someone who would enjoy this post?  If so, please share it with them and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always, thanks for reading!
– Carey Sue

money


In other news….

Passport (9-12th Grade) Program
Our High School events begin soon!

  • Passport (9-12th Grade) Program registration online via:  https://www.expeditionsinetiquette.com/youth/programs/high-school

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs.  Please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give us.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Etiquette, Manner Monday