Manner Monday®: How do you address a Cell Phone cold call?

Today’s Manner Monday tackles the awkward cold call when you’re calling someone’s cell phone for the first time.

Q: “My mom always taught me to say this when I call people, “Hello, may I please speak with Jane?”  Given that cell phones belong to one person, rather than a household, what it the best way to address someone you are calling?  I’m not referring to a friend or acquaintance, but rather a situation when you “cold call” someone.  This has actually come up several times in the context of the community volunteer group I lead.  When I ask, ‘Hello, may I please speak with Jane?’, I always detect some trepidation, as if the person is thinking, ‘Well, who do you think this is? You called my cell phone after all!’ I would love your advice!” – Thank you, Sara

DonAdamsGetSmartShoePhone A: You’re right, often the ‘old-school’ rule seems a bit awkward with technology advancements. I don’t know about you, but sometimes when I’m navigating the rules of new technology – I feel like ‘Maxwell Smart’ from the old TV Show, ‘Get Smart’ who was known for talking on his ‘shoe phone’. But there are a few ‘old-school’ rules though that still apply such as the 9-9 rule; don’t make calls (or send texts) before 9am or after 9pm.

Click to Tweet:  Do you feel like Maxwell Smart when making a cold call to someone’s cell phone? #MannerMonday http://bit.ly/CellColdCall

When I find myself making that awkward call to someone’s cell phone, I usually say, “Sara? (allowing them to confirm), Hi this is Carey Sue Vega; I’m calling in reference to…. Is this a good time?”

When someone calls my cell, and I’m not sure who it is, I answer with a perky ‘Carey Sue speaking’, which let’s the other person know they’ve correctly reached me and can then introduce herself and get the dialogue started.

Here are some tips to make phone calls in general a bit more smoothly:

Tone of voice: Without people being able to see your face and facial expressions, they will draw conclusions about your trustworthiness, reliability and confidence solely from how you sound. Your tone of voice is the only thing they have to draw on for your first impression.

  • Don’t talk too fast, or too slow
  • Don’t talk too loud, or to quiet
  • Smile while you’re talking (I know it sounds cheesy, but it makes a difference)

Background noise: Make sure you’re out of the wind, turn down the radio or TV, and keep distractions to a minimum. Focus on the phone call as if you were talking to that person face-to-face. And definitely don’t eat or drink while you’re on the phone – those noises are amplified and you’ll sound like the cookie monster to the person on the other end of the line.

And here’s a recent article for more tips on cell phone etiquette.

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

 

 

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Business Etiquette, Etiquette, Manner Monday, Manners

Manner Monday®: Should I send Graduation Invitations or Announcements?

May is knocking on our door which means our mailboxes will soon be filled with exciting news from the high school and college graduates in our lives.  I often get asked the question about the difference between graduation ‘invitations’ and ‘announcements’ so I thought I would break it down for you:

Q – “Graduation announcements –  Who should you send them to?  Only family; family and very close friends; people who have touched the student; everyone on your Christmas list; the dentist, doctor, orthodontist, teachers?  We definitely don’t want it to look like we’re fishing for gifts...”

A – In many cases, during a student’s road to graduation the “it takes a village” quote is all too familiar.  Many parents want to stand on the rooftop and shout it out…
– Wahoo!!!
– He’s graduating!!!
– Thank you for helping!!!

So let’s cover the options for sharing the good news:

Graduation Invitation:  This is an invitation to the actual graduation festivities.  Many schools have a strict limit on how many people may attend in support of each student.  This may determine your list for the “invitation” group.  If you want to have a party so more people can share in the celebration, you could host a graduation party and extend invitations to the other close friends and family who may have been left out of the ceremony itself.  As the recipient of an “invitation; if you are able to attend, a gift should be given to the graduate.  If you are not able to attend, you may still send a gift, but it is not required.

Graduation Announcements:  An announcement does not extend an invitation to an event; its sole purpose is to “announce” the news to whomever you think might be excited to know of the accomplishment.  Many people may have lost track of time and did not realize that Johnny is “already” a senior.  They would be excited to hear about this great stage in his life (and yours).  Those who receive announcements are not obligated to send a gift.  A hand-written note would be a great way to respond to the announcement, sharing your excitement for the achievement.  Of course, if the recipient of an announcement would like to send a small gift, they are welcome to do so.

With all of that being said.  Some parents will want to send announcements to everyone they know, others will choose to send them only to close friends.  I think the extent of the list will fluctuate for different families and situations.

And unfortunately, some people do send invitations and announcements as a ploy to receive gifts.  We can only hope that the invitation or announcement we receive was sent in the spirit of the occasion and respond accordingly.

Envelopes and Postage:  Thanks to all of the creative entrepreneurs out there who are keeping the stationery business alive, we’re seeing some pretty original and artistic announcements.  Which also means some atypical envelope sizes.  If you have an announcement that requires a unique envelope – make sure you check the postage requirements, more than likely you will need additional postage.  Click here for the link to the USPS postage calculator page.

Click to Tweet: Graduation Announcements or Invitations? And who gets what? #MannerMonday tackles the topic! http://bit.ly/GradInOrAnn

FullSizeRender

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

 

 

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Etiquette, Manner Monday, Manners

Manner Monday®: Social Kiss Etiquette

Today’s Manner Monday answers a reader’s question about the Social Kiss…

Q: Can you share some rules & etiquette on greeting others with a kiss on the cheek?  At community social events I often bump into acquaintances that give a kiss; I’ve learned to not be surprised, but am not sure how to reciprocate. Do I give an actual kiss on the cheek or just touch cheek to cheek & making a kissing sound?  Also, how do I know if the person is just going to kiss one cheek or both? Thanks for your help! – Marni

A: When I was a Cruise Director working on cruise ships in Europe, the Social Kiss was a common occurrence when greeting friends and colleagues at each port. We created some pretty amazing friendships with port agents and tour operators we would see on a regular basis. Each greeting was always a warm and friendly kiss on the cheek accompanied by a brief hug. Sometimes it would be one kiss; sometimes two, three or four. I quickly learned that region dictated the number of kisses. The social kiss never felt invasive or flirtatious, it was always a sincere and genuine greeting that made me feel like a life-long friend.

Fresh off a contract in Europe, I was back on American soil (in Oklahoma), and I’ll never forget the awkward situation I created. After being accustomed to the social kiss, I ran into a male (married) friend whom I promptly greeted with a kiss on the cheek. I’ll never forget his body language – I could tell he had no idea how to process or react to the greeting. So I quickly did some back peddling, apologized and said I need to get back to the customary American greeting of a handshake.

The Social Kiss has been gaining momentum in the States. I believe this has much to do with to the advancements of technology and social media and the fact that we’re more and more becoming a multi-cultural society. And not to mention – we see it frequently on reality TV shows.

So how do you handle the social kiss?

Be a detective: you have a bit of investigative work to do with reading the other persons body language and social cues. In a professional situation – I would still opt for the handshake, which is always going to be your safest bet.

puckerup No need to pucker up: a social kiss consists of gentle cheek-to-cheek contact. You do not make contact with your lips to their cheek; no saliva or lipstick should make a landing. The majority of cultures who participate in this greeting start with right cheeks, just like a handshake – you shake with the right; you kiss the right cheek first. And no need for the ‘muwah-muwah’ sound (unless you’re with REALLY close friends, then it’s sometimes just fun to do).

No thanks: And if you’re uncomfortable with the social kiss, you can usually be successful in warding one off by offering a handshake before the other person has the opportunity to come in for the kiss.

If you are traveling outside of the States or doing business with someone from another culture, one of my favorite resources is “Kiss, Bow, or Shake Hands”. They have a series of books that dig into international business etiquette, practices, and cultural cues. And cover everything from body language and hand signals, to who makes decisions and how to make a proper greeting for each culture.

Click to Tweet:  How do you handle the Social Kiss? #MannerMonday http://bit.ly/SocKiss

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

Thanks for reading… Kiss, Kiss!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Cruise Ships, Etiquette, Manner Monday, Manners

Manner Monday®: Prom Etiquette

Ahhhhh, the fun and excitement of prom season …and the nervousness about “what to do.”  With Prom season upon us, I thought I’d share a few tips and reminders for teens headed out for this special occasion.

Gentlemen:

  • Tuxedo – if you’re renting a tuxedo, make sure to go early for your fitting. When the tuxedo is available for pick up, make sure to go as soon as possible in case alterations need to be made. If you wait until the last minute, you’ll be hit with a rush fee, and more than likely tux that doesn’t fit too well.
  • Open doors for your date.
  • Offer your arm, like the gentleman you are, to escort your date to and from the car to the restaurant and the prom location.
  • Stand and assist her with her chair…no matter how many times she ‘excuses’ herself from the table.
  • When entering a limousine, gentlemen enter first.  It is much easier for the guys to manage the awkwardness of crawling into the large area with their tuxedo or suit versus the ladies in their formal gowns and high heels.  The driver is there to open and close the door.

Ladies:

  • Dresses – Strapless dresses continue to be a dress-of-choice for many young ladies.  Unfortunately, once they’ve had the dress on for any length of time, they don’t realize they’re continually tugging on, and rearranging it.  Try implementing this rule:  if you choose to wear a strapless dress, once you put it on… don’t touch it again. And if you do need to adjust, discreetly excuse yourself to the ladies room. Keep in mind; your goal is to not only look great, but to feel confident and comfortable.
  • Do not go to the bathroom in ‘groups’, it leaves the gentlemen left alone at the table wondering what you are saying about them.
  • Do not put on make-up or fix your hair at the table, save this for your solo trip to the restroom.

Tips for Everyone:

  • For the most part, leave your cell phones alone for the evening.  It’s ok to snap pictures, but save the posting for later. DO NOT ignore your date while you continuously text your best friend or update your social media.  Treat your date with the same respect you would like, and that means giving your date your undivided attention, not your phone. Focus on good old-fashioned ‘face time’!
  • Please” and “Thank you” go along way in making your date feel appreciated.
  • Gum – get rid of it in favor of a mint.  You are dressed up, looking like a million bucks and ready for the red carpet …don’t ruin it by chomping on your gum.
  • Yes, the ladies are perfectly capable of opening their own doors and getting seated by themselves – but letting a gentleman be a gentleman and allowing him to show a bit of chivalry always makes for a nice evening.

Who pays for what?:

  • Traditional rules were that the gentleman pays for everything.
  • Modern rules say that whoever invites pays. Modern rules also say that it’s all right to go ‘dutch’ (which means you share expenses).
  • Either is rule is okay and perfectly acceptable. The best approach is to have a conversation early on to make decisions together so it doesn’t become a stressful event.

Reminding teens that manners aren’t just ‘old school’ rules that are arbitrary or outdated – they’re rules and guidelines to help make you feel comfortable, enabling you to make others around you feel comfortable, too.  Keeping that in mind while treating your date with the respect you wish to receive will ensure that everyone has a great time!

And the best part is you’ll have great memories to look back on 30 years later… like this great pic of me and some of my high school friends! (Yes, that’s me on the right in the black dress with a HUGE hot pink bow!)

Click to Tweet:  Prom Etiquette – Tips and Tools to help make your Prom memorable in a good way! #MannerMonday http://bit.ly/PromEtq

Prom1985

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

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Etiquette, Fashion, Manner Monday, Manners

Manner Monday®: Politics in the Office

Have you heard? We have a Presidential election coming up in November.  Yes, unless you’ve been hiding under a rock or living on a deserted island, you’re probably already sick of hearing about the November Election… annnndddd it’s only April.

Paula Burkes with the Oklahoman recently asked my two cents for her article ‘Mind Your Own Business: Is it smart to talk politics at work?

Hop on over to their website to catch the full story … it might just keep you out of hot water with your colleagues!

Click to Tweet: ‘Liking’ a political candidate’s Facebook page is the new-tech version of the political yard sign. #MannerMonday http://bit.ly/OffPol

politics

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Etiquette, Manner Monday, Manners, Media

Manner Monday®: April Fools’ Day Jokes and Pranks

Last year I did a segment with Channel 4 on April Fools’ Day Etiquette for the Family and the Office.
I don’t have the video available, but here is the transcript:

AprilFoolEtq

Q – When do kids think a prank is good fun, and why do parents need to tread carefully from the start?

A – Parents REALLY need to tread lightly, we need to set good examples of what’s acceptable and what isn’t.

This is a great time and opportunity to have a conversation with your kiddos about pranks and practical jokes.

Ask them what they think is appropriate, then you can guide the conversation and point out that what they think may be funny, may actually be mean or offensive to others.

Q – It seems a lot of families have a ‘prankster’ who goes a bit too far? What’s going on with this person?

A – Do you see a pattern occurring?
Are they pulling the pranks as a way to get attention?
What is the motive behind the prank?
Is the prankster well-meaning, but ends up getting excited and over-zealous?
Or is their intent to see how far they can push the limit or boundaries?
Determine the motive before taking action.

Q – So how do you talk to a serial prankster – and still feel like you can sit down together next Thanksgiving?

A – If you do see a pattern occurring, it’s important to point it out and make sure the person realizes what they’re doing.

Explain the unintended potential consequences of their behavior: How is it affecting his reputation?

He may think it’s funny, but others think of him as annoying, ignorant, prejudiced or narrow-minded. Make sure to point out the impact of the pranks on others; people may be avoiding him and not want to be around him.

Q – Now lets talk about Office Pranks. What are the three elements to avoid at all cost?

A – Humor that falls into the category of sex, race, or religion does not belong in any office, period.

As an adult, playing a few pranks in the office can lighten the mood and bring some fun and excitement into the workplace.  On the other hand, it can cause stress, create unnecessary problems, breed animosity and cut into productivity.

If you like to get into the spirit of the day and you’re busy scheming and planning the perfect prank, ask yourself  “how would I feel if this joke were played on me?”

Many pranks may seem funny to you, but fall into the gray area and need to be administered with extreme caution. Everyone needs to be aware that what is funny to one person, can be offensive to another.

Q – Lets continue on the theory that a good laugh is a good moral booster in the workplace. What else should you keep in mind?

A – Make sure to be a good role model and keep your pranks good-natured and squeaky-clean. And if a coworker does take something personal or the wrong way, simply stop, apologize and don’t argue that it was funny or that they lack a sense of humor. Apologize, clear the air, and move forward.

Also, keep in mind the timing of your prank.  It may be April Fools’ Day on the calendar, but if your timing is wrong and if your prank is unprofessional – you may end up being the Fool.

Click to Tweet: It may be 4-1 on the calendar, but if timing is off or you’re unprofessional – you may end up the Fool. #MannerMonday http://bit.ly/4-1Fool

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Etiquette, Family, Manner Monday, Manners, Media

Manner Monday®: Work and Cell Phone Etiquette

Channel 4 (KFOR) in Oklahoma City asked me to weigh in on work and cell phone etiquette.  Here is the transcript from the segment:

Q: It’s been creeping up on us for years… phones are never out of sight in the workplace. Is it practical or expected to ‘put them away?’

A: When we’re working, we really need uninterrupted time for creativity to flow and to get into the zone for the project. Setting aside our smart-phone for periods of uninterrupted time is extremely beneficial. I am seeing more and more stories pop up about how much happier and productive people are who set healthy boundaries and put their devices away for periods of uninterrupted time.

Q: So let’s talk about some ground-rules for smart-phones…

A: Basic smart-phone etiquette dictates that we should give the person in front of us 100% of our attention, not the device in our hands. I call it ‘old-fashioned Face-Time’

  • During meetings or when meeting with clients, put phones away. Most all smart-phones now have automatic responses you can send to notify others ‘you’re in a meeting’ or that you will ‘call them later’.
  • Turn off the volume. Cute ring tones or songs really aren’t ‘cute’ to anyone else.
  • Old-school telephone rules still apply to our new smart-phones; no calls (texts, etc.) before 9:00am or after 9:00pm.

Q: Is it ever ok to bring your smart-phone into the office bathroom?

A: Yikes. Privacy please. It’s more than awkward when you hear a toilet flushing in the background of phone call. Consider that part of your healthy ‘uninterrupted’ time of separation from your phone. Plus, do you really want to take the chance of dropping your phone?

Q: How about the business lunch? When is it ok to answer texts while dining with someone… and should you excuse yourself from the table when taking a call?

A: During a Client lunch – your focus should be on the client. When you have your device out, your sending the signal that the other person is not as important as what might come through via your technology. If you need your device to take notes – that’s perfectly fine, just let the other person know that’s what you’re doing.

And we all know emergencies arise such as sick kids, babysitters, or even a work deadline – people understand, tell them upfront you may need to take the call, they get it. Then excuse yourself from the table and return as quickly as possible.

If you’re having lunch with your peers – a quick peek to make sure the boss isn’t texting is one thing, carrying on a separate side conversation is another.

You might try the fun game of phone stacking: everyone places his or her phone in a stack in the middle of the table, whoever touches theirs first, picks up the tab for the group.

Q: Because phones are now extensions of ourselves… how do we send a message that we’re ‘not in the office’ when we leave work? Is it ok to ignore work emails and office texts when you’ve left for the day?

A: Have conversations with coworkers and clients, set boundaries, and manage expectations. I think we’ve reached a saturation point and people are trying to do a better job of balancing family and work. It’s ok to say I’m not answering my cell phone or responding to messages after a certain time, that’s my family time. I think people respect and admire that!

Click to Tweet: Work and Cell Phone Etiquette Q&A #TechEtiquette #MannerMonday http://bit.ly/wkcelletq

IMG_9400

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Etiquette, Manner Monday, Manners

Manner Monday®: Kids and Technology in the car

It’s Spring Break for our family so I thought I’d pull out a favorite tip that helps us manage the “are we there yet” chorus from the back seat.

If you’ve been following Manner Monday for a while, you know I’m not a fan of kids using technology (dvd, games, etc.) in the car on a daily basis.  In our family, we do not allow movies, or games, on short trips in town. We look at this time as a great opportunity for conversations and teaching moments for our son about driving, navigation, landmarks, and a whole host of other things including music ‘appreciation’ like AC/DC, George Strait, and Bruno Mars to name a few :-). I’ve heard from moms of older kids, that as their children venture into the tween/teen years, some of their best conversations have taken place in the car. And not to mention how I can’t help thinking that the time will get here before we know it when our Cub will be driving, and we want him to know how to find his way around town.

But as we all know ‘rules’ can also come with exceptions to the said rule… and a long car trip, yes, that is definitely one of our exceptions to tech check, load up and bring out the tech! We still try to point out learning opportunities, but realistically, technology just makes those long trips manageable. For instance, how many times have you heard ‘are we there yet’, and ‘how much longer’ shortly after you pull out of the driveway?!?! One way we make tech work for our family on long trips is by teaching our son how to use the timer and map apps on our devices. As we start out on our adventure, we pull up the map app and figure out what our best route is and the estimated travel time, and then we open the clock app and enter that travel time into the timer. Our son knows that instead of asking ‘are we there yet’, or ‘how much longer’, he can look at the iPad to answer his own question. So far, for us, it’s working like a charm.

What about you, how do you make technology work for your family on long trips?

Click to Tweet: Tech tips to make technology work for your family on long trips. #MannerMonday http://bit.ly/kidstechcar

IMG_1040   IMG_1035

IMG_1024   IMG_1034

If you are traveling this Spring Break, have a great vacation!  And may the ‘are we there yet’s’ be kept to a minimum!  :-)

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

 

No comments | leave a comment
Etiquette, Family, Manner Monday, Manners

Manner Monday®: Travel and Transportation Etiquette

March Madness makes most people think ‘basketball’, but for those of us with kiddos in school, March Madness has a whole different definition, Spring Break travel!  If you’re headed out on a family trip, take a few minutes to share some tips with your family to help them be gracious travelers.  Point out the good, the bad, and the ugly and have conversations.  One of these days they’ll be heading out on their own and you want to make sure they have the tools to be good travelers… not ‘tacky tourists’..

For the frequent flyer, you may know the rules of Airplane and Travel Etiquette inside and out!  But for families who don’t fly on a regular basis, airline travel can be a bit overwhelming and it can add undo stress to the family vacation.  Don’t let the stress override your end goal of relaxing and having fun.

Here are a few of the things you may encounter during your trip and some tips to help you navigate them comfortable and confidently.

Escalators and Moving Sidewalks
Think of moving sidewalks and escalators as a highway. Slower traffic (standing) in the right lane, faster traffic (walking) in the left lane. When driving on a highway, if you stop in the middle of the rode, you create a traffic jam, or worse, an accident… same thing happens on people movers. Add to the mix, people pulling luggage, pushing small children in strollers, the elderly who may be feeling unstable… you get the picture. When you step off the escalator or moving sidewalk, if you need to get your bearings before moving on, make sure you step aside completely clear of traffic to alleviate an accident.

Also, it’s always a good idea to “hold on”, you’d hate to lose your balance and create the domino effect down the escalator.

Trams
Just like an elevator, you need to wait for those exiting to clear the doorways before you start to enter.  Everyone is in a hurry, and everyone wants to be the first off – but everyone also needs to get onto the tram.  As you enter, move towards the back to make way for the others.  Once you find your spot, “hold on”.  Not only will you need to hold on to the pole to secure yourself, but you also need to hold on to your personal effects, those little trams can fly… sending your carryon on a little journey of its own!

Carry On Bags
If you’re carrying on your luggage and have more than one bag, take time BEFORE you board the plane to organize your bags.  Determine which one will be your ‘below bag’ and which will be your ‘above bag’.  The ‘below bag’ goes under the seat and should contain items you’ll need during the flight such as water, technology, medicine, etc.  The ‘above bag’ contains everything else that’s not needed during the flight and can be stored overhead.

Don’t be a ‘bin hog’.  Keep your bag to a manageable size.  Don’t overstuff it – you know how big (or should I say little) those bins are! (If you’re traveling for the first time and do not know the size – you can look at the requirements on the airlines website.)

Who gets the armrest?
Technically the person in middle seat gets the short end of the stick all the way around, so let’s at least give them the arm rests!  If we look at it logically, the outer seats both have the outside armrests and space to lean into.  Again, the person in the middle seat is stuck with no place to go – so let’s cut them some slack.  Look at it as the consolation prize for being stuck in the middle.

Sleeping Seatmates
There’s not getting around them – literally.  If you try, you’ll find yourself in a very awkward position mid-straddle when then wake up!  Gently nudge them and say ‘excuse me’.  They’ll understand – it’s part of travelling.

Chatty Cathy
If you’re not in the mood to talk, put on the ear buds and plug in.  Or open a book and read.  If your seatmate keeps trying to talk to you, you can gently say something like ‘I would love to visit, but I’m in the middle of this book and am trying to finish it during this flight’.

And who knows, maybe you need to engage in the conversation, you may learn something, or meet someone new and it might be well worth the ‘interruption’.

Dress Code
Gone are the days of dressing up to travel, but some travelers have taken dressing down to a whole new level.  Please leave the pajamas and house-shoes at home.  You can still be comfortable and look respectable.  And if you feel like kicking off your shoes in flight – make sure you’re wearing clean socks that are ‘odor free’.  One time on an overseas flight, I had to endure a seatmate who not only kicked off her shoes, but proceeded to prop her bare (stinky) feet up on the headrest in front of her.  Needless to say, I lost my appetite during that flight!

Kids and travel
Having a child myself, I know traveling can be a bit of a nightmare when they’re toddlers: and as a parent, we do just about anything possible to keep the little tykes entertained, so they don’t ‘entertain’ the other travelers.  Unfortunately though, we get so caught up in keeping Junior occupied, that we sometimes forget we may be ‘occupying’ our neighbor’s space as well.  If you take along technology, don’t forget the headsets/ear buds.  If they’re playing games and don’t have their ear buds in – turn the sound off.

I recently stumbled across a great little accessory we use when traveling, it’s a ‘splitter’ attachment to allow access for two sets of headphones to be plugged into one device.  This little gadget has worked wonders on long trips as we can watch a movie, or listen to music, together and it helps to keep us from ‘disturbing the peace’.

It’s all in the ‘tude
Keep a positive attitude!  Things happen, fights get delayed, and people get cranky.  If you keep a positive attitude – you’ll get much farther.  The old saying ‘you catch more flies with honey’ is a great rule of thumb to remember when the situation gets sticky!  Being nice may be the difference of getting on that overbooked flight vs. being stuck in the airport with the other sourballs that were yelling at the gate agents!

A friend who frequently travels for business shared this commercial.  As he mentioned in the post, ‘this about sums it all up perfectly for me….Its not about the advertisement – just what’s going on around her.’

Click to Tweet: Tips and tools to help teach your kiddos how to be good travelers… not ‘tacky tourists’ #MannerMonday http://bit.ly/travetq

If you are traveling through airports this Spring Break, have a great vacation!

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $70 by registering by June 15 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Business Etiquette, Etiquette, Family, Manner Monday, Manners

Manner Monday®: White-Tie Tails and Tuxedos

If you’ve been near any TV or social media, you know that Oscar night has been trending:  the red carpet, the beautiful dresses, and of course… the Tuxedo.

tuxedo.jpg The traditional tuxedo is classic and timeless.  Originally called a “dinner jacket” in England, the suit made it’s way to Tuxedo Park, New York, where members wore the jacket to the Tuxedo Club in the early 1900’s.  As the men traveled to New York City they would don their classic dinner jacket for evenings out in the Big Apple and the style was quickly adapted as the norm; referencing the men from the Tuxedo Club, the “Tuxedo” was born.

 

white tie

For the Downton Abbey fans, you may have noticed in the first few seasons the men wore traditional tailcoats (white tie and tails, aka orchestra conductor regalia) for dinner. The past few seasons, the dress code has become a bit more relaxed and the gentlemen are now donning classic tuxedo suits at the table. Change is something everyone is not always keen on, as we watched when Lady Dowager said to Robert Crawley who was dressed ‘down’ for dinner (black tie instead of white), “Why are you in your rompers?”

 

Who was your favorite Oscar attendee sporting a traditional Tuxedo?  I think my vote may go to Leonardo DiCaprio.

LeoTux

Click to Tweet:  Who was your favorite Oscar attendee sporting a traditional Tuxedo? White-Tie tails and Tuxedos. #MannerMonday http://bit.ly/tailsortux

Do you know someone who would enjoy this post?  If so, please share it and encourage them to sign up to receive Manner Monday?  I would appreciate it!  And if you’re new to Manner Monday, I’d love for you to take a minute to learn more about why I started it. You can click here to read my very first post that tells all about it.

Do you have a ‘manner’ or question you would like to see covered in a post?  Feel free to send me your thoughts, I would love to hear from you.

As always;  Thanks for reading!
– Carey Sue


In other news….

Do you know of a 5th-12th grader who would benefit from improved social skills, confidence (the right kind of confidence) and better manners?  We have a few options for them…

Early Bird Registration for the 2016-2017 Season 5-8th grade programs is open, Click here to register.

  • Save $100 by registering by March 1 for a single season.
  • Or save $364 by taking advantage of the Multi-Season Discount.

Passport (9-12th Grade) Program

Click Here to access more information and to access the Passport (9-12th Grade) Program.

Email Newsletter
Have you signed up to receive Manner Monday directly to your inbox every week?  Click on the button below that says ‘Keep me on the list!’ and choose your settings:

  • Manner Monday will go out every Monday morning with a tip of the week, a helpful hint, or a fun ‘mannerly’ story.
  • Weekly Updates go out every week (or as I have information to share… so I really should call it something else because you won’t see it ‘weekly’).

Click the button below to subscribe and access Email Newsletter settings:

Keep me on the list


Business Etiquette Training and other Workshops

Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, Click Here to access the Business Section of the website.  Or please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • Dude your Rude! Interoffice civility awareness and team building
  • First and Lasting Impressions
  • Professional Dress
  • Trade Show Booth Training

Word of Mouth is the best compliment you can give.  Do you know of some who may be interested in our programs, please share our information with them.  Here is the best link to share with them, it covers everything in a nutshell:  https://www.expeditionsinetiquette.com/youth/programs/

No comments | leave a comment
Etiquette, Fashion, Manner Monday, Manners