Manner Monday®: Drive-Through Etiquette

I recently wrote a blog post about the other side of Customer Service and how sometimes we forget to treat the person providing the service with the same respect we expect to receive during the transaction. The post prompted a conversation with a friend about ‘drive-through’ etiquette and how we can’t always see the person behind the screen, but the same rules should apply.

Here are some other tips to make sure your drive-through experience is a good one – for everyone involved!

Put down your phone.  Facebook can wait!  And if you’re in the middle of a phone conversation, tell the other person you will call them back… you can’t carry on two conversations at once – and it’s flat out rude to both of the parties you’re cross communicating with.

Turn down the radio.  It’s hard enough for the person trying to understand your order in the first place – help them out by cutting down on the background noise.

Quite please.  Ask the other people in your car to be quite – it’s only for a few seconds while you place the order. And it’s a great opportunity to model respect for others.

Be prepared.  If you’re not familiar with the menu, do your best to focus on the menu options as soon as they are in clear sight so you can be as precise as possible when placing your order.

Pull the shades.  You may remember from the ‘sunglass etiquette’ post, you should remove your sunglasses when speaking with someone.  Don’t forget, to offer that same respect to the person working the window at the drive-through.

Raining?  If it’s raining – the person working the window will be forever grateful if you remember to turn off your windshield wipers so they don’t get drenched on the upswing.

drive-thru

 

Special Announcements:

5-8th Grade Classes have begun… 
For more information, visit the registration page on the website:  https://www.expeditionsinetiquette.com/registration

9-12th Grade Levels:  Registration is open and will continue with the Early Bird discount into the fall.  Register early to avoid the waiting list.

  • 9-12th Grade registration online via:  https://www.expeditionsinetiquette.com/passport-high-school-registration

 

Business Etiquette Lunch Workshops – Begin in September
Lunch workshops are a great way to grab a fantastic meal, meet new people in an fun and nonthreatening environment AND learn something at the same time!

Join us for a workshop:

  • Tuesday, September 23, Skirvin
  • Tuesday, October 21, Quail Creek
  • Tuesday, November 18, Gaillardia (Social Etiquette – preparing for the Holidays)

Register via:  https://www.expeditionsinetiquette.com/business-and-social-etiquette-lunch-workshops

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • First and Lasting Impressions
  • Professional Dress

 

As always, thanks for reading!
- Carey Sue

 

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Etiquette, Family, Manner Monday, Manners

Manner Monday®: Labor Day

When it comes to Memorial Day and Labor Day, does anyone else get confused with which holiday falls when?  Yep, me too!  A dear friend, Vonne, taught be an easy way to remember.  M = May and Memorial Day.  Then you can think L = Last day to go swimming and Labor Day (most public pools close after Labor Day weekend).  I hope that helps… I know it’s already helped me!  :-)

In honor of ‘Labor Day’… I’m enjoying some down time with my family.  I hope you enjoy this post from the archives:

One of our High School students asked us the other day about Labor Day.  They were thrilled to have the school holiday, but weren’t exactly sure why they were getting the day off.  I promised them I would repost a previous Manner Monday with the history of the holiday…

Labor Day is a National Holiday dating back to 1882 when the first “Labor Day Celebration”, or street parade, took place in New York City as a way to honor the American labor force.  In 1894, it became a federal holiday.

Ask your friends and family to share their definition of Labor Day and more than likely they will respond with something similar to, “it’s the official end of summer”; or you may get another popular answer, “it’s the kickoff to Football season”.

What does Labor Day mean to you?

  • An extra day to rest and recoup from all of your hard labor?
  • The end of summer?
  • Football season has begun?

Whatever it means to you… take some time to thank the people in your life that “labored”, or who currently “labor”, to provide for you.

I’d love to know how you celebrate Labor Day!

Labor Day-stamp

 

 

Special Announcements:

Don’t miss out… Registration now for our 5-8th grade programs that begin soon in the Oklahoma City and Edmond areas and classes are fulling up quickly.  We have a waiting list for some of the groups.
And yes, a deposit can still be made to secure their spot!
For more information, visit the registration page on the website:  https://www.expeditionsinetiquette.com/registration

etc…
The highest compliment you can give us is a referral to your friends and coworkers. Please share our registration and contact information with any families you think might be interested in participating in our program.

Each year we build on the previous year as we add to the curriculum.  We have many students who continue with us each season, from our Level 5 (5th grade) program through our Passport (High School) Program.  Our goal with the continuous exposure, and gentle reminders, of the courtesies we teach over consecutive years – is to assist you in raising well-mannered young adults.

  • Continued Exposure:  Just as continued exposure to athletics and school homework reaps rewards; continued exposure to the social skills taught in our program will provide lifelong lessons that will benefit your child throughout the classroom and into the boardroom.
  • Benefits and Rewards:  One of the biggest rewards of our students returning year after year, is the virtual ‘light bulb’ that seems to turn on and stay on; the students are really starting to get it and they are very proud of themselves.  Their confidence is building.  We’ve highlighted some of our graduating seniors on my blog at www.CareySueVega.com/?s=senior+spotlight

5-8th Grade Levels:  Tuition for the 2014-2015 season is $425.

  • 5-8th Grade registration online via:  https://www.expeditionsinetiquette.com/registration

9-12th Grade Levels:  Registration is open and will continue with the Early Bird discount into the fall.  Register early to avoid the waiting list.

  • 9-12th Grade registration online via:  https://www.expeditionsinetiquette.com/passport-high-school-registration

 

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I’m busy booking projects and working on presentations for clients and am already scheduling well into the Fall!  Thank you so much for your continued support for this part of my business!

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • First and Lasting Impressions
  • Professional Dress

 

 

As always, thanks for reading!
- Carey Sue

 

No comments | leave a comment
Etiquette, Family, Manner Monday, Manners

Manner Monday®: Disability Etiquette

For the past few years, I’ve worked with the Oklahoma Developmental Disabilities Council.  Every summer they put on an amazing camp, the Youth Leadership Forum.  I can’t say enough about the remarkable work Ann, Jen, and their team do for our state!

The Youth Leadership Forum is always one of my favorite events during the year, and I always feel like I end up learning more from the students than I think they learn from me!

Here are a few things about Disability Etiquette that I think are important:

Don’t let fear keep you from getting to know people who have a disability.  Remember: a person with a disability is a person with feelings. Treat him or her with the same respect you wish to be treated.

You cannot always see a disability. If a person acts unusual or seems different, just be yourself.  Let common sense and friendship break down any barriers you may encounter.

Key Points of Disability Etiquette:

  • Don’t stare.  Staring is disrespectful and makes people feel uneasy.
  • Avoid asking personal questions about someone’s disability. If you must ask, be sensitive and show respect.
  • Be considerate of the extra time it might take for a person with a disability to do or say something.
  • Be polite and patient when offering assistance, and wait until your offer is accepted. Listen or ask for specific instructions.
  • Refer to a person’s disability only when necessary and appropriate.
  • Use people first language – refer to the individual first, then to his or her disability.  It is better to say “the person with a disability,” rather than “the disabled person.” Other examples of people first language are:  Uses a wheelchair; has cerebral palsy (CP) or other condition; person with Down syndrome; person with Autism; person with a mental or emotional disorder.
  • Don’t pet or distract a guide dog.  The dog is responsible for the owner’s safety and is always working.  It is not a pet.

One of the biggest lessons I have learned is to speak to the person with the disability, not just to the ones accompanying him or her.  It may take a little more time and effort in the exchange – but it will be well worth your time to focus on the individual.  Put yourself in their position, you would want the same courtesy extended to you – right?!

photo

 

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Business Etiquette, Etiquette, Manner Monday, Manners

Manner Monday®: Manners at School and With Friends

Using your manners at school and with friends, and treating others with respect will go a long way.  Being polite and using good manners may even help to deter bullying according to Cindy Post Senning.  She says, “Boys who are gentlemen don’t bully and are less likely to be bullied.”  Yes, there’s a lot more to bullying, but I’m with her and think good manners could help to put a dent in the problem.

Here is the winning essay from one of our students from last season about using “Manners at School and With Friends”:

  1. Try to help people have a good day
  2. Include everybody who wants to be included, even if you don’t know them
  3. Treat others like you would want to be treated
  4. Listen while others are talking (teachers, friends, guest speakers, the principal, etc.)
  5. Turn your homework in on time
  6. Don’t be a distraction in class
  7. Try to make new/unpopular kids feel welcome
  8. Help those that need help
  9. NEVER bully anyone
  10. Get help if someone is being bullied

I think that’s a pretty smart kid who is on the right rode to becoming a nice (and polite) young man!

photo

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Etiquette, Manner Monday, Manners

Manner Monday®: Back To School

Summer is over and it’s back-to-school time for the kiddos.

Please take a few minutes to remind the young people in your life how important it is to be aware of their surroundings and how easy it can be to help make the shy, or new, person feel more comfortable; not only during these first few weeks of school, but anytime during the year.  It’s amazing how the simple and easy act of eye contact, a smile, a sincere compliment or kind word can go a long way in making someone feel a bit more comfortable and confident.

They may even end up making a new “best friend”.

Back to School

 

Special Announcements:

Don’t miss out… Registration now for our 5-8th grade programs that begin soon in the Oklahoma City and Edmond areas and classes are fulling up quickly.
We have a waiting list for some of the groups.
And yes, a deposit can still be made to secure their spot!
For more information, visit the registration page on the website:  https://www.expeditionsinetiquette.com/registration

etc…
The highest compliment you can give us is a referral to your friends and coworkers. Please share our registration and contact information with any families you think might be interested in participating in our program.

Each year we build on the previous year as we add to the curriculum.  We have many students who continue with us each season, from our Level 5 (5th grade) program through our Passport (High School) Program.  Our goal with the continuous exposure, and gentle reminders, of the courtesies we teach over consecutive years – is to assist you in raising well-mannered young adults.

  • Continued Exposure:  Just as continued exposure to athletics and school homework reaps rewards; continued exposure to the social skills taught in our program will provide lifelong lessons that will benefit your child throughout the classroom and into the boardroom.
  • Benefits and Rewards:  One of the biggest rewards of our students returning year after year, is the virtual ‘light bulb’ that seems to turn on and stay on; the students are really starting to get it and they are very proud of themselves.  Their confidence is building.  We’ve highlighted some of our graduating seniors on my blog at www.CareySueVega.com/?s=senior+spotlight

5-8th Grade Levels:  Tuition for the 2014-2015 season is $425.

  • 5-8th Grade registration online via:  https://www.expeditionsinetiquette.com/registration

9-12th Grade Levels:  Registration is open and will continue with the Early Bird discount into the fall.  Register early to avoid the waiting list.

  • 9-12th Grade registration online via:  https://www.expeditionsinetiquette.com/passport-high-school-registration

 

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I’m busy booking projects and working on presentations for clients and am scheduling well into the Fall!  Thank you so much for your continued support for this part of my business!

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • First and Lasting Impressions
  • Professional Dress

 

As always, thanks for reading!

- Carey Sue

No comments | leave a comment
Classes, Etiquette, Family, Manner Monday, Manners

Manner Monday®: Digitally Dumped

We are on vacation this week so I thought I would share this post from a few years ago that was a huge hit…

It doesn’t take a rocket scientist to figure out Social Media is hot.  For the most part, it’s how the younger generation communicates with one another, either via text message, or a number of other instant messaging apps.  And you don’t have to look very far to see teenagers (and many adults) glued to their miniature ‘best friend’.  ‘Best friend’, unfortunately, seems to be the best description for their mobile device… as they are choosing to spend the vast majority of their time with these little gadgets.  So it shouldn’t be surprising to know that when it comes to delivering bad news, their method of choice is to send a text or post the news on social media.

I don’t know too many people who actually look forward to conflict or delivering bad news.  It’s an unfortunate part of life that sometimes has to happen.  I know as the receiver of bad news, I would much rather hear it in person; and at a minimum, in person over the phone.  When it is delivered in person, empathy and sympathy can be conveyed by tone of voice and body language.  When it’s sent via text or social media, it’s black and white – cold as ice – zero personality – harsh.

And no, an emoticon doesn’t quite convey a gentle electronic letdown.  Delivering bad news may not be fun and we may not look forward to it.  But doing it in person is the right thing to do.  Don’t you agree?

digitally dumped

 

 

Special Announcements:

Don’t miss out… Registration now for our 5-8th grade programs that begin soon in the Oklahoma City and Edmond areas and classes are fulling up quickly.  We have a waiting list for some of the groups.
And yes, a deposit can still be made to secure their spot!
For more information, visit the registration page on the website:  https://www.expeditionsinetiquette.com/registration

etc…
The highest compliment you can give us is a referral to your friends and coworkers. Please share our registration and contact information with any families you think might be interested in participating in our program.

Each year we build on the previous year as we add to the curriculum.  We have many students who continue with us each season, from our Level 5 (5th grade) program through our Passport (High School) Program.  Our goal with the continuous exposure, and gentle reminders, of the courtesies we teach over consecutive years – is to assist you in raising well-mannered young adults.

  • Continued Exposure:  Just as continued exposure to athletics and school homework reaps rewards; continued exposure to the social skills taught in our program will provide lifelong lessons that will benefit your child throughout the classroom and into the boardroom.
  • Benefits and Rewards:  One of the biggest rewards of our students returning year after year, is the virtual ‘light bulb’ that seems to turn on and stay on; the students are really starting to get it and they are very proud of themselves.  Their confidence is building.  We’ve highlighted some of our graduating seniors on my blog at www.CareySueVega.com/?s=senior+spotlight

5-8th Grade Levels:  Tuition for the 2014-2015 season is $425.

  • 5-8th Grade registration online via:  https://www.expeditionsinetiquette.com/registration

9-12th Grade Levels:  Registration is open and will continue with the Early Bird discount into the fall.  Register early to avoid the waiting list.

  • 9-12th Grade registration online via:  https://www.expeditionsinetiquette.com/passport-high-school-registration

 

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I’m busy booking projects and working on presentations for clients and am already scheduling well into the Fall!  Thank you so much for your continued support for this part of my business!

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • First and Lasting Impressions
  • Professional Dress

 

 

As always, thanks for reading!
- Carey Sue

No comments | leave a comment
Etiquette, Manner Monday, Manners

Manner Monday®: Assumptions

In the world of manners, etiquette and professionalism, we talk a lot about ‘first impressions’.  Right, wrong, or indifferent, a first impression can make or break you.  First impressions can also be wrong.  Have you ever had a bad day?  Have you ever fumbled a first impression?  It happens – and it’s really hard to recover from.  If you think about it, a first impression is really an assumption, an assumption formed of the person in front of you:

  • How are they dressed?  Do they look like a million bucks?  They may have picked up that designer suit at a resale shop.
  • Are they carrying a high-end handbag?  It may have been a gift.
  • Are they driving a luxury car?  It may be an older model that has been paid off for years and is the only reliable thing they have in their life right now.

I’m guilty of it.  I’ve looked at a person, sized them up, and assumed I had a pretty good handle on them from the get go – only to find out I’d made a mistake.

Where you ever taught that trick about separating out the word assume?  If you haven’t, ask around – it’s a fun reminder that we don’t want to fall into the trap of assuming anything!

photo

Special Announcements:

Don’t forget to register now and save $50 with the ‘Summer Special’ rate, which is open through July 31.
Registration is in full swing for our 5-8th grade programs that begin this Fall and classes are fulling up quickly.
And yes, a deposit can still be made to secure their spot!
For more information, visit the registration page on the website:  https://www.expeditionsinetiquette.com/registration

etc…
The highest compliment you can give us is a referral to your friends and coworkers. Please share our registration and contact information with any families you think might be interested in participating in our program.

Each year we build on the previous year as we add to the curriculum.  We have many students who continue with us each season, from our Level 5 (5th grade) program through our Passport (High School) Program.  Our goal with the continuous exposure, and gentle reminders, of the courtesies we teach over consecutive years – is to assist you in raising well-mannered young adults.

  • Continued Exposure:  Just as continued exposure to athletics and school homework reaps rewards; continued exposure to the social skills taught in our program will provide lifelong lessons that will benefit your child throughout the classroom and into the boardroom.
  • Benefits and Rewards:  One of the biggest rewards of our students returning year after year, is the virtual ‘light bulb’ that seems to turn on and stay on; the students are really starting to get it and they are very proud of themselves.  Their confidence is building.  We’ve highlighted some of our graduating seniors on my blog at www.CareySueVega.com/?s=senior+spotlight

5-8th Grade Levels:  We encourage you to register early to take advantage of the ‘Summer Special’ discount.  Regular tuition for the 2014-2015 season will be $425.

  • All Families, ‘Summer Special’ $375 by July 31
  • 5-8th Grade registration online via:  https://www.expeditionsinetiquette.com/registration

9-12th Grade Levels:  Registration is open and will continue with the Early Bird discount into the fall.  Register early to avoid the waiting list.

  • 9-12th Grade registration online via:  https://www.expeditionsinetiquette.com/passport-high-school-registration

 

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I’m busy booking projects and working on presentations for clients and am already scheduling well into the Fall!  Thank you so much for your continued support for this part of my business!

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • First and Lasting Impressions
  • Professional Dress

 

As always, thanks for reading!
- Carey Sue

No comments | leave a comment
Business Etiquette, Manner Monday, Manners

Manner Monday®: The Other Side of Customer Service

During the Customer Service workshops I’ve recently conducted, we always cover ‘how’ to provide Great Customer service.  We talk about what it is, and what it isn’t.  It’s always a fun exercise to discuss how we’ve come to learn what good Customer Service is.  Not too many people have stories from childhood of their parents pointing out great customer service examples and saying, ‘hey, Junior, did you notice that interaction, that was a great example of good customer service’.

And, of course, it always comes up about how badly those providing Great Customer Service unfortunately get mistreated.  From being ignored, to being yelled at, you can imagine – it’s not always pleasant.  So much so, that it’s sometimes not very motivating to continue doing the right thing.

As the Customer, we need to be aware of our actions as well during the interaction with the service provider.

Put away the Cell Phone
Engage with the clerk, smile and give them your full attention…not your cell phone.

Give them a Compliment
I’ll never forget the time we were travelling through an airport and I noticed one of the custodial ladies and was drawn to the fact that her hair looked especially nice, so I looked her in the eye and said, “Your hair looks so nice”.  She stopped, dead in her tracks, and looked at me a bit puzzled (I think she was expecting a complaint or some other rant)… then she realized I had given her a compliment.  Her face lit up and a smile appeared from ear to ear as she said “thank-you”.

It’s amazing – the power of an honest and sincere compliment, and how it can add a bit of pep to someone’s step.

Don’t take out your frustrations on them
There’s a pretty good chance that the person in front of you is not directly responsible for the problem at hand.  If they are, then you need to take the situation to their supervisor, in a professional manner.  Treating the clerk rudely and inappropriately will get you nowhere – fast!  By treating them in a professional and responsible manner, we are showing them respect, and they will in turn, hopefully show us respect and help to resolve the situation quickly.

upset customer

Special Announcements:

Don’t forget to register now and save $50 with the ‘Summer Special’ rate, which is open through July 31.
Registration is in full swing for our 5-8th grade programs that begin this Fall and classes are fulling up quickly.
And yes, a deposit can still be made to secure their spot!
For more information, visit the registration page on the website:  https://www.expeditionsinetiquette.com/registration

etc…
The highest compliment you can give us is a referral to your friends and coworkers. Please share our registration and contact information with any families you think might be interested in participating in our program.

Each year we build on the previous year as we add to the curriculum.  We have many students who continue with us each season, from our Level 5 (5th grade) program through our Passport (High School) Program.  Our goal with the continuous exposure, and gentle reminders, of the courtesies we teach over consecutive years – is to assist you in raising well-mannered young adults.

  • Continued Exposure:  Just as continued exposure to athletics and school homework reaps rewards; continued exposure to the social skills taught in our program will provide lifelong lessons that will benefit your child throughout the classroom and into the boardroom.
  • Benefits and Rewards:  One of the biggest rewards of our students returning year after year, is the virtual ‘light bulb’ that seems to turn on and stay on; the students are really starting to get it and they are very proud of themselves.  Their confidence is building.  We’ve highlighted some of our graduating seniors on my blog at www.CareySueVega.com/?s=senior+spotlight

5-8th Grade Levels:  We encourage you to register early to take advantage of the ‘Summer Special’ discount.  Regular tuition for the 2014-2015 season will be $425.

  • All Families, ‘Summer Special’ $375 by July 31
  • 5-8th Grade registration online via:  https://www.expeditionsinetiquette.com/registration

9-12th Grade Levels:  Registration is open and will continue with the Early Bird discount into the fall.  Register early to avoid the waiting list.

  • 9-12th Grade registration online via:  https://www.expeditionsinetiquette.com/passport-high-school-registration

 

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I’m busy booking projects and working on presentations for clients and am already scheduling well into the Fall!  Thank you so much for your continued support for this part of my business!

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • First and Lasting Impressions
  • Professional Dress

 

As always, thanks for reading!
- Carey Sue

No comments | leave a comment
Business Etiquette, Etiquette, Manner Monday, Manners

Manner Monday®: Sporks, Saltcellars, and Knife Rests, oh my!

As our students are out and about living life, they often stumble across old-fashioned table accessories that make them scratch their heads and ask, what in the world?  Sporks, Salt Cellars, and Knife Rests are all items we’ve received texts, or pictures posted via social media, with the questions of what and why?

So here’s the scoop…

Sporks
A few years ago, one of our students texted me, with a bit of good humor, asking about the plastic ‘spork’ in his KFC to-go order and if it should it be placed on the left or the right when setting the table… much to his surprise, I had a little history to share with him – which turned into a pretty fun text exchange.  I wish I had thought to get a screen shot of our dialogue, it was pretty funny.  Needless to say, he was shocked to learn that KFC didn’t invent the “spork”.  The spork (a spoon and fork hybrid) dates back to the late 1800’s.  The predecessor to our contemporary plastic spork is the ‘terrapin fork’ (yes, you read that correctly) or the ‘ice cream spoon’.  So to answer his question, I tossed it back to him to ask for which course he plans to use the ‘spork’.  That would help me with my suggestion for the placement of it.  If it’s for ‘terrapin’ during the meal, then it would go to the left with the other ‘forks’, if it’s for ice cream, it would be placed to the top of the place setting where the dessert utensils are found.  Or in his case, KFC, it really doesn’t matter where it’s placed, because he’s probably eating in his lap, out of a paper bag.

With his newfound knowledge, he said he’s holding out to win a chocolate bar sometime in the near future – or, if he ever appears on Jeopardy, he’s hopes to say “Sporks for $500 Alex”.

Here are some pictures of different types of ‘sporks’ for your enjoyment.

silver-spork.jpg  sporks.jpg

Saltcellars
A Saltcellar is a lidded or open vessel with a miniature spoon, which is placed on the dining table and used to dispense salt – in lieu of a modern saltshaker.  Use of saltcellars date back as early as Classical Greek and Roman times and continued through the first half of the 20th century.  They started falling out of favor with the introduction of free flowing salt in 1911, and have for the most part become obsolete with the convenience of saltshakers.

At the height of their glory, during the Middle Ages, elaborate master saltcellars evolved.  These works of art were placed at the head table and the large vessel was a sign of status and prosperity and was always prominently displayed.  In addition to the master salt (the big Kahuna), smaller, simpler saltcellars were distributed for diners to share.

The social status of guests could easily be identified by their positions relative to the master’s large salt cellar: high-ranking guests sat above the salt while those of lesser importance sat below the salt.

Here’s a picture of one of the most famous saltcellars made for Francis I of France, 1540-1543:

FrancisIsaltcellar

A modern version from Tiffany:

Tiffany-Co.-Salt-Cellars

Knife Rests
Technically, once you’ve used a utensil and it’s ‘dirty’, you’re not supposed to place it back on the table.  The reasoning was so that diners would not soil the tablecloth with a grimy utensil, hence the job of the knife rest.   Modern knife rests came about in the late 17th or early 18th century, but they originally can be tied to the times of Henry VIII.

Another fun fact about the dinner, or table, knife is the distinguishing feature of a blunt or rounded end. The origin of this, and thus of the table knife itself, dates back to the 1600’s; supposedly to cure dinner guests of the unsavory habit of picking their teeth with their knife-points.  In 1669, King Louis XIV of France banned pointed knives in the street and at his table, insisting on blunt tips, in order to reduce violence.  This history is helpful when setting the table; it’s a fun way to remember that you always place the blade of the knife towards your plate – and not towards your neighbor, think of it as helping to ‘keep the peace’.

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Special Announcements:

Don’t forget to register now and save $50 with the ‘Summer Special’ rate, which is open through July 31.
Registration is in full swing for our 5-8th grade programs that begin this Fall and classes are fulling up quickly.
And yes, a deposit can still be made to secure their spot!
For more information, visit the registration page on the website:  https://www.expeditionsinetiquette.com/registration

etc…
The highest compliment you can give us is a referral to your friends and coworkers. Please share our registration and contact information with any families you think might be interested in participating in our program.

Each year we build on the previous year as we add to the curriculum.  We have many students who continue with us each season, from our Level 5 (5th grade) program through our Passport (High School) Program.  Our goal with the continuous exposure, and gentle reminders, of the courtesies we teach over consecutive years – is to assist you in raising well-mannered young adults.

  • Continued Exposure:  Just as continued exposure to athletics and school homework reaps rewards; continued exposure to the social skills taught in our program will provide lifelong lessons that will benefit your child throughout the classroom and into the boardroom.
  • Benefits and Rewards:  One of the biggest rewards of our students returning year after year, is the virtual ‘light bulb’ that seems to turn on and stay on; the students are really starting to get it and they are very proud of themselves.  Their confidence is building.  We’ve highlighted some of our graduating seniors on my blog at www.CareySueVega.com/?s=senior+spotlight

5-8th Grade Levels:  We encourage you to register early to take advantage of the ‘Summer Special’ discount.  Regular tuition for the 2014-2015 season will be $425.

  • All Families, ‘Summer Special’ $375 by July 31
  • 5-8th Grade registration online via:  https://www.expeditionsinetiquette.com/registration

9-12th Grade Levels:  Registration is open and will continue with the Early Bird discount into the fall.  Register early to avoid the waiting list.

  • 9-12th Grade registration online via:  https://www.expeditionsinetiquette.com/passport-high-school-registration

 

Business Etiquette Training and other Workshops
Would you like to schedule a workshop or presentation?

I’m busy booking projects and working on presentations for clients and am already scheduling well into the Fall!  Thank you so much for your continued support for this part of my business!

I have a variety of workshops that can be customized to fit your needs and would love to work with your organization, please call or email for more information, 405-721-1467 or CareySue@CareySueVega.com

Here are just a few of the workshop topics:

  • Etiquette and the Generations – understanding ‘those guys’
  • Creating a Great Customer Service Experience
  • Business Etiquette and Professionalism – Navigating Lunch and Networking Events
  • First and Lasting Impressions
  • Professional Dress

 

As always, thanks for reading!
- Carey Sue

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Business Etiquette, Etiquette, Family, Family Dinner, Manner Monday, Manners

Manner Monday®: Airplane and Travel Etiquette

Many families are heading out on summer vacation.  For many, that means hitting the airport.

For the frequent flyer, they know the rules of Airplane and Travel Etiquette inside and out!  But for families who don’t fly on a regular basis, airline travel can be a bit overwhelming and it can add undo stress to the family vacation.  Don’t let the stress override your end goal of relaxing and having fun.

Look at this also as a great opportunity to teach your kids how to be gracious travelers.  Point out the good, the bad, and the ugly and have conversations.  One of these days they’ll be travelling on their own and you want to make sure they have the tools to be good travelers… not ‘tacky tourists’.

Here are a few of the things you may encounter during your trip and some tips to help you navigate them comfortable and confidently.

Escalators and Moving Sidewalks
Think of moving sidewalks and escalators as a highway. Slower traffic (standing) in the right lane, faster traffic (walking) in the left lane. When driving on a highway, if you stop in the middle of the rode, you create a traffic jam, or worse, an accident… same thing happens on people movers. Add to the mix, people pulling luggage, pushing small children in strollers, the elderly who may be feeling unstable… you get the picture. When you step off the escalator or moving sidewalk, if you need to get your bearings before moving on, make sure you step aside completely clear of traffic to alleviate an accident.

Also, it’s always a good idea to “hold on”, you’d hate to lose your balance and create the domino effect down the escalator.

Trams
Just like an elevator, you need to wait for those exiting to clear the doorways before you start to enter.  Everyone is in a hurry, and everyone wants to be the first off – but everyone also needs to get onto the tram.  As you enter, move towards the back to make way for the others.  Once you find your spot, “hold on”.  Not only will you need to hold on to the pole to secure yourself, but you also need to hold on to your personal effects, those little trams can fly… sending your carryon on a little journey of its own!

Carry On Bags
If you’re carrying on your luggage and have more than one bag, take time BEFORE you board the plane to organize your bags.  Determine which one will be your ‘below bag’ and which will be your ‘above bag’.  The below bag should contain items you’ll need during the flight such as water, technology, medicine, etc.  The above bag contains everything else that’s not needed during the flight.

Don’t be a ‘bin hog’.  Keep your bag to a manageable size.  Don’t overstuff it – you know how big (or should I say little) those bins are!!! (If you’re traveling for the first time and do not know the size – you can look at the requirements on the airlines website.)

Who gets the armrest?
Technically the person in middle seat gets the short end of the stick all the way around, so let’s at least gives them the arm rests!  If we look at it logically, the outer seats both have the outside armrests and space to lean into.  Again, the person in the middle seat is stuck with no place to go – so let’s cut them some slack.  Look at it as the consolation prize for being stuck in the middle.

Sleeping Seatmates
There’s not getting around them – literally.  If you try, you’ll find yourself in a very awkward position mid-straddle when then wake up!  Gently nudge them and say ‘excuse me’.  They’ll understand – it’s part of travelling.

Chatty Cathy
If you’re not in the mood to talk, put on the ear buds and plug in.  Or open a book and read.  If your seatmate keeps trying to talk to you, you can gently say something like ‘I would love to visit, but I’m in the middle of this book and am trying to finish it during this flight’.

And who knows, everything is meant for a reason, maybe you need to engage in the conversation, you may learn something, or meet someone new and it might be well worth the ‘interruption’.

Dress Code
Gone are the days of dressing up to travel, but some travelers have taken dressing down to a whole new level.  Please leave the pajamas and house shoes at home.  You can still be comfortable and look respectable.  And if you feel like kicking off your shoes in flight – make sure you’re wearing clean socks that are ‘odor free’.  One time on an overseas flight, I had to endure a seatmate who not only kicked off her shoes, but proceeded to prop her bare (stinky) feet up on the headrest in front of her.  Needless to say, I lost my appetite during that flight!

Kids and travel
Having a child myself, I know traveling can be a bit of a nightmare when they’re toddlers: and as a parent, we do just about anything possible to keep the little tykes entertained, so they don’t “entertain” the other travelers.  Unfortunately though, we get so caught up in keeping Junior occupied, that we sometimes forget we may be “occupying” our neighbor’s space as well.  If you take along technology, don’t forget the headsets/ear buds.  If they’re playing games and don’t have their ear buds in – turn the sound off.

I recently stumbled across a great little accessory we use when traveling, it’s a “splitter” attachment to allow access for two sets of headphones to be plugged into one device.  This little gadget has worked wonders on long trips as we can watch a movie, or listen to music, together and it helps to keep us from “disturbing the peace”.

It’s all in the ‘tude
Keep a positive attitude!  Things happen, fights get delayed, and people get cranky.  If you keep a positive attitude – you’ll get much farther.  The old saying ‘you catch more flies with honey’ is a great rule of thumb to remember when the situation gets sticky!  Being nice may be the difference of getting on that overbooked flight vs. being stuck in the airport with the other sourballs that were yelling at the gate agents!

A friend who frequently travels for business shared this commercial.  As he mentioned in the post, ‘this about sums it all up perfectly for me….Its not about the advertisement – just what’s going on around her.’

If you are traveling through airports this summer, have a great vacation!

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Business Etiquette, Etiquette, Family, Manner Monday, Manners